ghutchinson

How to remove the electronic disclosure form prior to seeing our signable PDF

0 votes
Hi, We have tried to remove the default consent form using the following snippet
eslClient.getPackageService().deleteDocument(packageId, "default-consent");
However, when we have done that the electronic disclosure form still shows with no "Accept" button and our signable PDF is not shown at all. We are using one of the small samples the works perfectly without the above line. What we were expecting was just to remove the very first consent page. (As we don't need this).

Reply to: How to remove the electronic disclosure form prior to seeing our signable PDF

0 votes
If you never want this to appear, I believe you should actually be able to contact support at [email protected] and have them turn it off for your account. I'll test out the issue you're having above. You're on sandbox.esignlive.com, correct?

- Michael

Director, Partner and Developer Technologies, OneSpan

Facebook - Twitter - LinkedIn


Reply to: How to remove the electronic disclosure form prior to seeing our signable PDF

0 votes
Yes we are using sandbox.esignlive.com. I will also contact support. Thanks Michael

Hello! Looks like you're enjoying the discussion, but haven't signed up for an account.

When you create an account, we remember exactly what you've read, so you always come right back where you left off