Are you using extraction methods like "Text Anchors"? I was informed by support team that it's a known issue that if the anchor includes comma, it might cause such error in 11.35 version, R&D team is working on it.
Or if it's not the case, could you clarify a bit more about your scenario?
Duo
Duo LiangOneSpan Evangelism and Partner Integrations Developer
While we don't have any commas, we have other special characters (/, ', :, etc...). Could this be what is causing it?
Otherwise there isn't much more to report, all of our other apps go through fine. Usually, OneSpan provides detailed error messages. This is a very generic one.
Reply to: Keep getting a documentExtractError
Monday, July 13, 2020 at 04:14pmHi Nick,
Are you using extraction methods like "Text Anchors"? I was informed by support team that it's a known issue that if the anchor includes comma, it might cause such error in 11.35 version, R&D team is working on it.
Or if it's not the case, could you clarify a bit more about your scenario?
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Keep getting a documentExtractError
Monday, July 13, 2020 at 04:18pmWhile we don't have any commas, we have other special characters (/, ', :, etc...). Could this be what is causing it?
Otherwise there isn't much more to report, all of our other apps go through fine. Usually, OneSpan provides detailed error messages. This is a very generic one.