Bryant.Biorn | Posts: 6

Laserfiche Workflow- OneSpan Signing Order is being ignored

0 votes

I have a Laserfiche Workflow sending a document for signature to 4 persons.  Workflow is configured to use the layout “XXSignaturePage” based on the template by the same name.

The template is configured to use a signing order. 

Laserfiche Workflow is sending the document string as:  EntryId:7586972 ,LayoutName:XXSignaturePage

Workflow is sending the signer string as: FirstName:BXX,LastName:BXX,Email:[email protected],Company:MXX,Title:SE,SignerId:VendorSign;FirstName:MXX ,LastName:MXX,Email:[email protected],SignerId:CASign;FirstName:MXX,LastName:HXX,Email:[email protected],SignerId:CRSign;FirstName:AXX,LastName:RXX,Email:[email protected],SignerId:CSSign 

All 4 signers received the email at the same time and it appears to be ignoring the Signing Order

Do I need to include an index in the signer string? 


Duo_Liang | Posts: 3776

Reply to: Laserfiche Workflow- OneSpan Signing Order is being ignored

0 votes

Hi Bryant,

 

Thanks for your post!

Can I have your template ID? And which environment (sandbox, prod, etc) do you have your account?

 

Duo


Bryant.Biorn | Posts: 6

Reply to: Laserfiche Workflow- OneSpan Signing Order is being ignored

0 votes

I do have an account and I'm using this URL to login. https://apps.e-signlive.com

user is [email protected] and the template names are "NRHSignaturePageWithPurchasing" and "NRHSignaturePage"


Duo_Liang | Posts: 3776

Reply to: Laserfiche Workflow- OneSpan Signing Order is being ignored

0 votes

Hi Bryant,

 

Thanks for the information!

After some investigation, I found that it seems to be a common issue for transactions created from templates that you'd manually specify the signing order in the signer string, like below:

FirstName:BXX,LastName:BXX,Email:[email protected],Company:MXX,Title:SE,SignerId:VendorSign,SignerOrder:1;FirstName:MXX,LastName:MXX,Email:[email protected],SignerId:CASign,SignerOrder:3;FirstName:MXX,LastName:HXX,Email:[email protected],SignerId:CRSign,SignerOrder:2;FirstName:AXX,LastName:RXX,Email:[email protected],SignerId:CSSign,SignerOrder:4

Let me know how this works for you.

 

Duo


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