New Signing Experience Issue

Hi amunjal,

 

From the error message "you can't send package without approvals(signatures)", I am thinking if you are using the automatic extraction methods (like document extraction or text tags)? Could you share the codes around the package creation and the two accounts' emails to [email protected] so that I can take a closer look at the issue?

 

Duo

I think issue is that our new account is not recognizing {{esl:Signer1:Capture:Size(120,30)}} signature placeholder.

Request your help to resolve it. please.

Have you specified data_x.esl_doc_extract_type = '1'; in document data, like below?

 

                    //Create Document Metadata
                    ESignLiveAPIObjects.Document document1 = new ESignLiveAPIObjects.Document();
                    document1.name = document1Name;
                    document1.id = document1Name;
                    document1.extract = true;
                    ESignLiveAPIObjects.Data data_x = new ESignLiveAPIObjects.Data();
                    data_x.esl_doc_extract_type = '1';
                    document1.data = data_x;
                    pkg.documents = new List<ESignLiveAPIObjects.Document>{document1};    //add document
        

Or there's an easier solution, you can contact support team ([email protected]) and ask to turn on the "extract text tags" at package settings.

 

Duo

I do not have ESignLiveAPIObjects class in  my package.

Sent email to support. Can you help expedite the process please? Case CS0068274

I tried below but it did not work.

OneSpanAPIObjects.Document document = new OneSpanAPIObjects.Document();

                document.name = Title;

                document.id = fileId;

                OneSpanAPIObjects.Data data_x = new OneSpanAPIObjects.Data();

                data_x.ese_document_texttag_extract_needed = '1';

                document.data = data_x;

Not sure when we've changed the SDK modelling (actually it seems the new SDK modelling doesn't work). You can solve it by modifying the OneSpanAPIObjects.cls line 242 to:

public String esl_doc_extract_type;

And reference the attribute with:

data_x.esl_doc_extract_type= '1';

 

Duo

No it does not work, Tried that.

OneSpanAPIObjects.Document document = new OneSpanAPIObjects.Document();

                document.name = Title;

                document.id = fileId;

                OneSpanAPIObjects.Data data_x = new OneSpanAPIObjects.Data();

                data_x.esl_doc_extract_type= '1';

                document.data = data_x;

 

public class Data

    {

        String origin;

        String sdk;

        public String esl_doc_extract_type;

 

        public Data()

        {

            origin = 'Salesforce';

            sdk = 'Apex v1.0';

        }

    }