merchantprocessor | Posts: 3

Notification for when the Signer clicks the email link to open the document

Thursday, April 21, 2016 at 07:37am
0 votes
Right now when a potential signer receives an email and clicks the link to view the document, there is no way for us to receive any notifications this has occurred. Even better, the ability to receive notifications for more precise events during the signing process (a notification for each signature, etc). This is important for us to know, so we can explain the contract terms and answer questions. This ties directly into the read-only "end user support view" for assisting the signer during the signing process. Thanks!
mwilliams | Posts: 957

Reply to: Notification for when the Signer clicks the email link to open the document

Thursday, April 21, 2016 at 09:33am
0 votes
The ability to receive notifications for documents signed, when a signer completes and many others are available by setting up a callback listener and subscribing to the wanted notifications. You can find info on which events are available by visiting this page: http://docs.e-signlive.com/doku.php?id=esl:e-signlive_guide_event-notification You are correct that there currently isn't a notification for when a session is accessed. I will notify the product management team of this request and post back any response. Edit: Sorry. Didn't notice that this was already in the enhancements forum. :) I have removed that from above.

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