OneSpan notification event not working in Sandbox

0 votes

We are not receiving event notification (Decline, package complete, …etc) from OneSpan sandbox. A few years ago, it was set up for both the production and sandbox environments. All is well with production; just the Sandbox has stopped operating.

Using the below links as a reference we have reconfigured “OneSpan Sign callback service”.*pudt95*_gcl_au*NzU4MTk3NzM4LjE3MTA5MzQzNDY.*n96jy2*_gcl_au*NzU4MTk3NzM4LjE3MTA5MzQzNDY.*ccgnh9*_gcl_au*NzU4MTk3NzM4LjE3MTA5MzQzNDY.


When a document is signed/declined or any event occurs, we can see an entry of successful authentication in Salesforce but no logs for the user are generated invoking the Salesforce webservice(event listener).Image removed.


Reply to: OneSpan notification event not working in Sandbox

0 votes

Hi Pankaj,


Thanks for your post! Since you already have your integration set up, could you raise a support ticket ([email protected]) and we can move the conversation to a private channel?



Duo Liang OneSpan Evangelism and Partner Integrations Developer

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