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Actually it's 2 questions, sorry (don't want to create a thread for every minor Q) 1. After a signer completes signing a document, there'll be a "Thank you for for using e-Signlive" pop-up, if it's closed, the sandbox will show the…
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Hi, We are noticing a surprising behavior when using the REST API to create a package, compared to a package created using the UI. When we use your quick start "Create and send a package" (https://developer.esignlive.com/guides/quick…
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Hi, What should be the http response code returned by the notification callback handler? Does esignlive care about it at all? Is 204 (NO CONTENT) ok? Thanks,
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Hi, With the default security settings on Safari "Allow from Current Website Only", our application is unable to open either the designer or signing ceremony windows in an iframe. The problem seems to be in setting/creating a cookie. …
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Hi, I'm having some issues when trying to clone/copy an existing layout in order to modify the signatures without affecting the original layout. I've attempted to call createLayout method in layout service on the original to recreate,…
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Hello, We're looking for a way for a signer to be able to Decline or Opt-Out from signing, but will still let us complete the package and persist the evidence summary. Our current plan is to remove any of the documents that need the…
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We are trying to integrate our application to esign live and noticed that opt-out option is not displaying on the esign ceremony. Below is the code, I am using to configure the package. DocumentPackage documentPackage =…
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I am using the Java SDK version 10.10.1 I am creating a package with one document. There is one Signer. This signer has a FULLNAME signature and an INITIALS signature. This is the sequence of my code: 1. Call to EslClient.createPackage…
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1. Is it possible to show user a custom popup after clicking on OPT-OUT button? I would like to display a popup window with a confirmation to the user, that he is discontinuing the esign ceremony process with OK and Cancel…
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Hi, i am trying to integrate our web application with e-signature and display the "package view" for sender in iframe. What i CAN do and what is working is to obtain a session and build a package view for sender: private String…
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Hi, I have a requirement where I have a template with placeholders for signers. I need to create a new package from this template and replace the signer Placeholders with actual signer info. I referred to the…
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I have a custom consent form as the first document in the esign ceremony with OPT-OUT and ACCEPT buttons. I would like to know if there is a event notification that esignlive system sends out when User click on "Accept" button.
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I would like to create my own "Accept" and "OPT-OUT" buttons with a custom message as popup to be displayed when user click on OPT-OUT or Accept button. I would like to know if there is any service available in EsignLive that I can call,…
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Hi, I am wanting to add some extra fields to the evidence summary PDF that can be viewed after a signing session is complete. I have tried to follow the tutorial for Signer Session fields, but have not been able to get it to work …
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Hi, I need to know how to get the layoutId of an existing layout that was created using eSL web portal. The requirement we have is; The user will send the layout name, document and signer info, we then need to go fetch this layout and…
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Hi, i have a problem when trying to generate a URL with sender authentication token to package view. When i do that on old-instance (sandbox.e-signlive.ca) its working fine. But when i do that on new-instance(sandbox.esignlive.com) its…
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Hello, Hopefully a quick question, but I'm attempting to use the DownloadedFile class (com.silanis.esl.sdk.io.DownloadedFile) when downloading signer attachment files using the line:
DownloadedFile file = eslClient…
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Hey, I am looking to include SMS authentication for a signer by first creating an authentication object and then including it in the constructor for the Signer object. I have been able to do this with the Q&A authentication as…
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Hello, I am working on an eSignLive integrtion through the SDK and I have the following requirement for multiple signers: Given: a DocumentPackage for signing with eSignLive and 3 Signers. Then: 1st&3rd Signers should "Click to Sign"…
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Hi, Can we send metadata with each document? In our application, we want to store multiple keys for each document. We thought about using the document Id, but it quickly became too complicated. Is there a way to store metadata for each…
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Hello there, I have an eSignLive integration, using the SDK v11, where I am able to Create& Send package for signing to:
1.  Three Signers with corresponding "Click to Sign" signatures 
2. and another - 4th signer…
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Hi, Is there a way to delete all the layouts in my account?
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Hi, When I try to updatePackage() I get the following exception. I am trying to update the package with additional signer information to a placeholder block in the document when I get this problem. Any idea why would this happen? com…
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Hi, I was wondering if it was possible to update a signer's email address after a package has been sent? I was looking at the Java SDK and noticed this: Signer signer1 = eslClient.getPackageService().getSigner(packageId, "insured1")…
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Hi There, I am using the example provided on this page : https://developer.esignlive.com/guides/quick-start/check-package-status-and-download-documents-java/ In this example, there's a line to check the Signing Status: SigningStatus…