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Hello, Can I create a package from multiple templates? For example, I have template 1, template 2 and template 3. Can I create a package based on the 3 templates I have? Thanks
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Hello, I have already a template with 2 placeholders called Signer1 and Signer2. When creating a document packge from the template, how I can update these placeholders to add the email address and first and last name for the signers. Do…
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Hello, I am working with .NET SDK. Currently according to my requirement I need to change my enforceCaptureSignature to true for allowing user for multiple time signing. While searching for solutions I found "https://sandbox.esignlive.com…
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Is it possible to change the text "The Package is Complete", that is displayed after signing, using the .NET sdk See attachment thx. Par
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Hello, We are using eSignLive API and sending the documents as impersonate where we are sending the landing url. Each time the user completes the signing on eSignLive portal it redirect the user to landing url and we received a next…
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Hello, We are using Impersonate Signing process with eSignLive for one of our client, now client needs to use both Impersonate and Remote Signing (use anyone of for a particular transaction) for same Account. to achieve this we need…
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Good Afternoon, My orginization is in the process of upgrading our On Premise ESignLive solution from 6.2 to 6.5. As part of this upgrade we are attempting to make some documents WCAG 2.0 AA compliant. From reading documentation on this…
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Hello, I want to check more details about this event notifier (ESL:MESSAGE:SUCCESS:DOCUMENT_CONFIRM), A signer has successfully confirmed a document. A how I can know which document was signed? Will this event return any details about the…
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Hi Team, We are getting issue while signing complete process for last signer for the given packet ID 9tICttbBe8xTghOAXD_00JM85YU= on eSignLive sandbox. Can you please check why we get this repeated callback for same signing complete. …
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Hello, I have generated the below esignlive token, but when trying to access it, getting this message "Your authentication token has expired. Tue Oct 09 15:54 UTC". I can access the package from esignlive portal but not from the…
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Hi, The following link provides detail on how to pass tags to eSign. https://www.esignlive.com/blog/esignlive-how-to-text-tags How do you retrieve the value of the tags back once the document has been signed programmatically? Thaban
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Hello, I am getting this error while generating the signing URL: Could not sign documents. Exception: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https://apps.e-signlive.ca/api/packages/-XN…
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Hello, I'm trying to change a signer using .Net API's as below. The code runs perfectly but not sure if the change happened at eSignLive side or not.When the new signer try to access the document he gets an unexpected error. Can you…
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In our code, we are using the change signer feature. .CanChangeSigner() Once a new signer is assigned, the eSL server generates random signer ID. How can we get the signerID using .net to get the signing status of this signer. Please…
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Hello, I want to check if we can hide the status bar, while signing. Please check the attached image. Thanks, Nehme
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Hello, Our use case: we have to use different consent documents in different cases. The issue: We are using information from
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Hello, How I can capture the decline reason, if the user decline to sign the package. Thanks, Nehme
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Good Afternoon, i am currently in the process of updating one of our Applications to include ADA functionality. This application is pointed at the cloud implementation. my test is going against https://sandbox.e-signlive.com The…
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Hello, I have a form to be signed, inside this form there are 5 signatures for same person or email, can I have one of these signature and keep the other signatures active. Thanks, Nehme
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Good Morning, I am currently in the process of making modifications to exsiting signing ceremonies in order to use the WithAda() Flag and make the documents readable by software such as the JAWS reader. In the process of converting these…
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We have a need to create a transaction entirely programmatically without displaying any type of UI. To my knowledge this is possible through the use of templates. But as far as I can ascertain, templates needed to be created by hand in…
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Hello, I have a document that requires signatures from multiple signers. ALL signers have to sign the document. After the last signer signs the document, I need to update a single "effective date" area in the document with the LAST…
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Hello, I inject a CheckBox with 'X', while signing, getting this message 'Form is inComplete'. Please provide help about this issue. Thanks
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I have this code as was suggested by OneSpan for retrieving "GetUpdatedPackagesWithinDateRange" but I am getting an error on this line. Page completed_packages = eslClient.PackageService.GetUpdatedPackagesWithinDateRange…
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Our client is receiving the above error message when trying to send a package. We are not creating and sending a CustomID, so not sure what the problem is. They only receive this error periodically. Here is the log file error: 02/28/2019…