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Hello, I have a template which is has a 47 documents inside it. when I am creating the Package based on this template it is taking long time to generate the document package. it is taking around 47 seconds to be generated. I have tried to…
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Hi, we changed server provider yesterday, and now we're not getting the notification callbacks. We already changed the DNS and we confirmed that it's pointing to the right box. Do you guys need to bind the address to a specific IP? If so…
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Hello, Is there any way to browse and upload an image file with handwritten signature in eSignLive account using any tool or API? I checked there's one tool using 'JAVA' but I am looking for '.NET SDK'. Thank you.
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Hi, I'm looking at the designer https://developer.esignlive.com/guides/feature-guides/designer/. The designer enable you the modify the signer and add signatures. I would like to be able to get a similar URL but to allow my users/clients…
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Hello, I download the tool to migrate the accounts from sandbox to production server. The tool working fine but when migrating all the templates, the sandbox watermark still showing. Kindly, advice how this water mark can be removed in…
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Hi, I am getting the exception. Exception "Could not create a new package one step: Object reference not set to an instance of an object". I am on .NET version 4.7 and Newtonsoft 12. On debugging I can see that the error occurs in the…
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Hello, How do you populate a field when creating a package from a template? I don't want to define the field location in my code. Instead I need to simply pass along the value that should appear in the correct location. Some of these…
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I took the sample code .net code (c#) from online and was getting the below error when creating a template and package. "Could not create template. Exception: Error communicating with esl server. Invalid URI: The format of the URI could…
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we have our application as front end to eSignLive system. we use SDK 11 to interact with eSignLive. i'm trying to see signing ceremony in correct application culture. During user creation I have set user language like this if (ci…
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We are an on prem installation running version 7.2.  We have integrated with OneSpan using the .Net SDK and we are looking to add KBA functionality to our integration.  We have some questions that we were…

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Hello, I had successfully set up a callback on Package Completed in my Development environment that worked fine, now I have moved to a beta test server that is using SSL and the call back is failing? In the Sandbox I have a url https:/…
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Hello, I am trying to know more about the CallBack URL and notification related for this. Can you please share sample codes C#. To leran more how to use this feature in your system. Thanks, Nehme
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Hi there, Our team is finally ready to update to the newest version of eSignLive. From what I remember, the url changes. Right now we are using the version that is in "apps.e-signlive.com" I think the new version is with the "esignlive…
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Hello, We have a workflow where we wish to print a 'name' and the 'date' on the completed document after all signatories have signed. Is there a way to accomplish this preferably using the .NET SDK. Thanks Ranga
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Can you please point me or give me example of json needs to be added to add signing date in a document (Using REST API)
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Hello,

I am trying to hide the left menu showing the documents as you can see my attached pic. but can not do it using the OneSpan Dll 11.43.

Can you please help me?

Thanks Nehme

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Hi , I'm getting this error only on my TEST server , works fine on my local machine. Could you please advise ? Database Exception Could not create a new package. Exception: Object reference not set to an instance of an object.System…
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Hello Duo,

 

I am getting this error while using the latest chrome beta.

Refused to display 'https://sandbox.e-signlive.ca/login?destination=%2Fpackages%2Fj1oMqRKTUWPAUkJJyQjFsHigA-0%253D%2Fsign' …

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I had API code below that used a PullPageSize of 500 and worked fine, but with the OneSpan updates that returns a null pointer.  I can use 100 without a problem.  

 

Why was the size limited?  What is the…

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Hello, we have a scenario where we use ABCpdf to load a PDF document, populate form field values in the document and then use the document in an eSign package. When we try to send the package we receive a "Bad Request" response back: …
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We have a customer that will have their signers access the signing page after they have already been authenticated in out customers personal system. They want to know if there is any way to get a signing URL that will not have to go…
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I've been having a bit of trouble connecting to the Canadian sandbox environment. The specific error message I'm getting is: "Could not get package. Exception: Object reference not set to an instance of an object." Here's the code …
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Hello, I have a package from esign I want to decline using my mobile, I can see the decline option but can not click ok button or able to write the decline reason. please advice. Thanks, Nehme
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CreatePackage with multiple documents works fine. CreatePackageOneStep with multiple documents throws wrongNumberOfFiles validation error. I can see in the stack trace:

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Guys,

I sent a support ticket in on this topic but I haven't heard anything from them. I've noticed that the custom logo I am sending in the package creation json is not being set. It does not throw any errors or anything…