Ryan_Coleman

HandOver event for multiple in person signing

0 votes

Guys,

I am creating a package with a notary that will have multiple signers. 

I noticed that if I include a handover, once signer one has finished signing, the pop up comes up giving that user to exit or continue. Since there are still signers and a notary left to sign, how do we get that popup with the options to leave to not come up? We do not want the users navigating away from the signing experience.


Reply to: HandOver event for multiple in person signing

0 votes

So after looking back through the feature section, I see that there is an option called dialog on complete that can disable this popup. Do you guys have any json coding examples with it? The current code on the page for the REST API does not include this option and just like the Watermark option, the json names are different.

 


Reply to: HandOver event for multiple in person signing

0 votes

Hi Ryan,

 

I can reproduce the same at my side if I turned on the "dialog on complete". To turn it off, try below JSON:

 

{
  "settings": {
    "ceremony": {
      "events": {
        "complete": {
          "dialog": false
        }
      }
    }
  }
}

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to:

0 votes

Duo,

When I try this it does get rid of the dialog box. So my problem is now this. I need to get the dialog box for the notary only as when they are done signing the package, we want them to either be auto redirected back to our application or at the very least, have the dialog box appear so they can click the handover link. Is there a way to accomplish this?


Reply to: HandOver event for multiple in person signing

0 votes

When creating a package for an in-person notary signing, we are adding the handover link with the code below.

      "handOver": {
        "title": "You will now be redirected back to our application.",
        "href": "www.google.com",
        "text": "Continue back to eCostPlus"
      },

 

The signers see the custom handoff as expected and once they complete their signing, the exit link shows at the top. See the image below.

Signer HandOver Link

 

 

 

However, when the Notary completes the package they do not get the opportunity for the handover link.

Notary Signing Link

 

 

 

How do we get the handover option for the notary as they are the final signer?

 


Reply to: HandOver event for multiple in person signing

0 votes

Hi Ryan,

 

I can see the same: for all of remote signing, in-person and notary signing scenarios, the sender won't see the handover URL button whereas the signers can. Not sure if this is by design, because senders normally sign from the UI portal and it makes sense if they don't navigate away from the portal site, but not for the embedded sender signing scenarios.

 

Another workaround I can come up with is to embed the notary signing ceremony, so that you can leverage the javascript notifier. But the challenge is how to identify the last signer completion event -- your parent window needs to know how many 'ESL:MESSAGE:STARTED:SIGNER_COMPLETE' event it's expecting.

 

Beside these, I have some background information to share with you. Currently, most front-end development resources will be focus on the new signing ceremony UI, where in-person signing will be available from 11.34, and notary signing will soon be available as well(around 11.35, as far as I was told). It may affect the progress if we raise the thank you dialog and the handover URL button issues as bugs or enhancements. If this is not urgent for you, we could try the behavior with the New Signer Experience after 11.35 and determine whether to report them by then.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


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