Topic Replies Freshness Views Users
Normal topic

I need to customize signing ceremony (logo, primary and secondary color) at package level

I saw that you can send a settings.ceremony object with some parameters, but i don't see you can send properties from signing theme…

Normal topic

Duo,

Has anything changed with the process of changing the notary on a package? We are now not able to change the Notary at all on any of our Notary packages. Also, just fyi, this happens when trying to use a notary that is within…

Normal topic
I have a document that is generated on the fly by our web system. It's a PDF created by the back-end and then goes out for signing. I have been able to upload the document just fine. Once it goes out for signing, there are two signatures…
Normal topic
I'm currently using the sandbox version of eSignlive and I wish to configure the designer view (hide various elements). I found
Normal topic
Hello, just started to work with the REST API. currently working thru the Python test cases / examples. i have two initial observations. 1. when i execute the test case 1 (create package) the python run output successfully completes…
Normal topic
Hi, After signing ceremony, we have pdf file with signatures that is in general active pdf. In this active pdf, customers can view some legal properties that we do not expect in our application. However, we have heard one concept that is…
Normal topic
Hi, I'm looking to integrate the OneSpan Sign API with our web application using Spring Boot. Is there any sample code available to help me get started? Thanks,
Normal topic
Hi I created two procedures in the same package which includes REST API. One procedure includes rest api to attach a report say ABC and in 2nd procedure another report XYZ is attached to esign portal. My first procedure is working fine…
Normal topic

Hi Team,

Received callback event 'EMAIL_BOUNCE' for domain  'fgtb.be'. but BP is claiming that it is a valid customer email id, Are there any restrictions on some domains?

is…

Normal topic

I'm trying to looking up the documentation for the POST /api/packages call within the Interactive API Definitions page in the sandbox environment, but when I click on this method, the page displays the following error:

Normal topic

Hello, 

When I send an invitation to sign a document with the OneSpan rest API, the users see warnings in the document. (see attached image). Anyone know if there is a way to desactivate that when I send the email? After…

Normal topic

Hi,

I've been trying to create a package from a template by referring to this documentation: https:/…

Normal topic

We are trying to test how well text tagging will work for us and cannot get a simple field to populate with data. I'm sure it's just a text tag/or json payload issue.

Payload:

{"status":"DRAFT","type":"PACKAGE","name…

Normal topic

I am running into an issue with my radio button group. I have selected one of the required options but when I try to complete signing I get an error that says "Not all approvals have been confirmed" I have attached a screenshot. Here is…

Normal topic

I am creating a package with a pdf file and JSON Payload with Package status as 'SENT'. It is creating the Packae successfully in Postman. But when I used the same file and JSON payload in the Apex class and posted the…

Normal topic
I need some help figuring out how to auto-populate fields in our documents (i.e. fields that auto-fill upon signature). So, I've been able to add an auto-populating date field to one of our documents using this JSON: …
Normal topic
Hello Folks We have a requirement to authenticate the callback requests using a system user before we can process the callback. Apart from the callback key solution where we would have to combine username/password encrypted string, is…
Normal topic
Hi Can you please let me know what is the daily limit for status calls in Sandbox and PROD Regards Mario
Normal topic
Hi Duo, I am not able to send the multiple pdf doc using webClient during creating Package with binary doc by the Rest Api, can you provide me the working code for the sending multiple doc for the multiple signers using webclient(For…
Normal topic
Our integration has the browser embedded within our app, and with it we have a fairly stripped-down look in the header area of the signing session. We would like to finish our signing with these 2 extra things I can't figure out: 1…
Normal topic
Guys, Is there something going on with the API servers? I'm getting this weird error when trying to upload documents that I know worked. ------------------------------- MessageKey: error.internal.default Error Message: Unexpected…
Normal topic
say i have created 10 documents in an template through sandbox , but i have to send only two documents out of it in run time using Rest API . How we can achieve this functionality through one span.
Normal topic

Hi, 

Is there anyway to match the label font size with the other words . I can see the configuration to change label and form fields , how to see the font size of the other words in the document in sandbox . so that i can…

Normal topic

In our scenario we have all the documents created in a temple and user will select some documents from the template in our application to esign or manually sign.

Each time when we create a package/transaction,  we are…

Normal topic

Guys,

I am creating a package with a notary that will have multiple signers. 

I noticed that if I include a handover, once signer one has finished signing, the pop up comes up giving that user to exit or…