Pkg status's

Hi Mike,

Actually the "Trashed" is not a status, whereas the "EXPIRED" is, see below:

• DRAFT: The package has not yet been sent.
• SENT: The package has been distributed for signatures but has not yet been completed.
• COMPLETED: The package has been signed by all recipients.
• OPTED_OUT/DECLINED: The package has at least one recipient who has opted out of signing the document(s) electronically or declined to sign the document(s).
• EXPIRED: The package has expired (its expiry date is in the past).
• ARCHIVED: The package has been archived.

Trash is an additional flag (package level JSON > "trashed") and packages with this flag will be moved to the Trash folder.

OneSpan Sign API response doesn't preserve the order of JSON objects - even if you repeatedly invoke the retrieval API for the same package, the order of fields may vary.

In terms of the "OneSpan Account Summary report", does it generated by the reporting APIs, or you simply received it from your CSR / support team?

Duo

Thx for your reply Duo.  The Account Summary Report I was referring to is what OneSpan user can run under top level "Reports" option.

I see. It's a known limitation that in sender UI, Account Summary Report page, packages with "EXPIRED" status are not listed. The original design of this UI is:

When you click the "Run Report", the UI was rendered by "Usage Report API", which returns the package numbers of each status for all senders

GET /api/reports/usage?from=2019-10-01&to=2020-10-01

Where you'll find all 7 statuses + trashed packages are covered. However, the expired packages were not included in the UI.

Once you chosen a sender and expanded a status, "Completion Report API" will be invoked:
GET /api/reports/completion?senderId=ATQOPd60xE4V&status=sent&from=2019-10-01&to=2020-10-01

Duo