Patel

Saving past signer's details

0 votes

I'm aware that OneSpan saves past signer's details so that it is easier to populate them in drop down when I create the transaction for the same signers. Is there a way to clear that data from the drop down if the signer is no longer with the organization?


Approved Answer

Reply to: Saving past signer's details

0 votes

Hi Patel,

 

In terms of disabling a sender, typically:

- You can only lock the person if he/she has created transactions (not to delete, because the transactions will still be kept). This prevents the user's from logging onto the portal.

- You can optionally configure access delegation (this allows accessing the user's dashboard) if there's still ongoing transactions or to manage existing transactions. 

PS: Contact history is just a list of auto-populated signer information. They can be either internal or external signers.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: Saving past signer's details

0 votes

Hi Patel,

 

Yes, the history contacts are stored at OSS side, and it's possible to remove the email from the BackOffice. Please kindly contact support team ([email protected]) with your request.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: Saving past signer's details

0 votes

Thank you Duo for getting back quickly. Just one question, is it necessary to remove that signer from the sender's list (if he/she happens to be an OSS user)? Or it doesn't matter as far as support is removing their details from the history?


Reply to: Saving past signer's details

0 votes

Thank you Duo. Will contact the support team to remove the contact history.


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