Saving past signer's details
Friday, February 25, 2022 at 08:03amI'm aware that OneSpan saves past signer's details so that it is easier to populate them in drop down when I create the transaction for the same signers. Is there a way to clear that data from the drop down if the signer is no longer with the organization?
Reply to: Saving past signer's details
Friday, February 25, 2022 at 08:43amHi Patel,
In terms of disabling a sender, typically:
- You can only lock the person if he/she has created transactions (not to delete, because the transactions will still be kept). This prevents the user's from logging onto the portal.
- You can optionally configure access delegation (this allows accessing the user's dashboard) if there's still ongoing transactions or to manage existing transactions.
PS: Contact history is just a list of auto-populated signer information. They can be either internal or external signers.
Duo
Reply to: Saving past signer's details
Friday, February 25, 2022 at 08:30amHi Patel,
Yes, the history contacts are stored at OSS side, and it's possible to remove the email from the BackOffice. Please kindly contact support team ([email protected]) with your request.
Duo
Reply to: Saving past signer's details
Friday, February 25, 2022 at 08:34amThank you Duo for getting back quickly. Just one question, is it necessary to remove that signer from the sender's list (if he/she happens to be an OSS user)? Or it doesn't matter as far as support is removing their details from the history?
Reply to: Saving past signer's details
Friday, February 25, 2022 at 11:32amThank you Duo. Will contact the support team to remove the contact history.