Signature block not aligned

Reply to: Signature block not aligned

Wednesday, May 10, 2017 at 05:08pm

Solution provided by Michael:: 72 points per inch.

Letter (11â€) = 72*11 = 792
Legal (14â€) = 72*14 = 1008

Letter Example

X coordinate = (vendor X position)* 1.3 = 93.6
Y coordinate = (792 â€“ (vendor Y position) â€“ (field height)) * 1.3 = Y coordinate
Height = (vendor height value) * 1.3 =  Height
Width = (vendor width value) * 1.3 = Width

Legal Example

X coordinate = (vendor X position)* 1.3 = 93.6
Y coordinate = (1008 â€“  (vendor Y position) â€“ (field height)) * 1.3 = Y coordinate
Height = (vendor height value) * 1.3 =  Height
Width = (vendor width value) * 1.3 = Width

Posts: 957

Reply to: Signature block not aligned

Tuesday, April 25, 2017 at 10:13am

There is a scaling factor of (I believe) 1.3. Try multiplying your x/y values by 1.3 and see if that does it. Let me know.

- Michael

Director, Partner and Developer Technologies, OneSpan

Posts: 24

Reply to: Signature block not aligned

Tuesday, April 25, 2017 at 10:46am

Do you know what unit of measure those values should be? Vendor is sending it in "points".

Posts: 957

Reply to: Signature block not aligned

Tuesday, April 25, 2017 at 10:51am

It is points (times 1.3)

- Michael

Director, Partner and Developer Technologies, OneSpan

Posts: 24

Reply to: Signature block not aligned

Tuesday, April 25, 2017 at 11:00am

Multiplying by 1.3 still does not position the signature correctly. Could the scaling factor be different or can I change this value?

Posts: 957

Reply to: Signature block not aligned

Tuesday, April 25, 2017 at 11:07am

I believe it can be changed in your account by contacting [email protected], but you would have had to have explicitly done this. How far off are they? Can you email me the document at [email protected] and also send the coordinates that you were given?

- Michael

Director, Partner and Developer Technologies, OneSpan

Posts: 957

Reply to: Signature block not aligned

Friday, April 28, 2017 at 06:50am

Thanks! I will take a look as soon as I can. :)

- Michael

Director, Partner and Developer Technologies, OneSpan

Posts: 957

Reply to: Signature block not aligned

Monday, May 1, 2017 at 05:18pm

Hey Rich, Sorry for the delay. I'm actually on getting ready to, right now. Heading to the Montreal office, in the morning and trying to get everything done, tonight. :)

- Michael

Director, Partner and Developer Technologies, OneSpan

Posts: 957

Reply to: Signature block not aligned

Monday, May 1, 2017 at 05:39pm

Looking at the document and where the signatures are SUPPOSED to be, I think what we have here is an "origin" problem. Where 0,0 is at. In the numbers you're getting, it would seem 0,0 is at the bottom-left. In eSignLive, they start from the top-left. If you get points from the vendor from this origin, I think you'll have better results. :) Let me know.

- Michael

Director, Partner and Developer Technologies, OneSpan

Posts: 24

Reply to: Signature block not aligned

Wednesday, May 3, 2017 at 04:26am

I confirmed with the vendor that the XY coordinates are in PT measurement AND it originates from bottom-left. Do I have the option to send a negative value for both the XY coordinates to move them up the document?

Posts: 957

Reply to: Signature block not aligned

Wednesday, May 3, 2017 at 01:10pm

Try taking 792 - (y points provided by vendor) * 1.3. Let me know how that works out for you.

- Michael

Director, Partner and Developer Technologies, OneSpan

Posts: 24

Reply to: Signature block not aligned

Monday, May 8, 2017 at 11:01am

Michael, I've tried several different scaling factors and it just is not going to align correctly because the root issue here is the XY origination location. The vendor is originating the XY from bottom-left and eSignLive is top-left. These coordinates will never line up because if you have 2 signature blocks the first (or top) signature will have a larger Y value, so multiplying by 1.3 will just push it further down the page. We are reaching out to another technical contact to discuss. Thank you, Richj

Posts: 957

Reply to: Signature block not aligned

Monday, May 8, 2017 at 11:09am

Hey Rich, Can you send me a flattened version of the document and the coordinates for the two signature blocks (through email) so I can do some testing myself? Thanks!

- Michael

Director, Partner and Developer Technologies, OneSpan