SignDocuments(pkgId, signerId) throws "Could not authenticate using signer..."

Posts: 30

SignDocuments(pkgId, signerId) throws "Could not authenticate using signer..."

Tuesday, January 24, 2017 at 03:38am

I have setup a sandbox environment for v11 and tried out the SignDocuments() for a signer. However, Iâ€™m getting this error:

An unhandled exception of type 'Silanis.ESL.SDK.EslException' occurred in Silanis.ESL.dll
Additional information: Could not authenticate using a signer authentication token. Exception: Object reference not set to an instance of an object.

For this call:

SignDocuments(PackageId packageId, string signerId) 
> AuthenticationService.GetSessionIdForSignerAuthenticationToken

Thanks

January 24 Created

January 21 Last Updated

7 years ago Last Reply

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Answered by harishaidary

Posts: 1812

Approved Answer

harishaidary

Reply to: SignDocuments(pkgId, signerId) throws "Could not authenticate using signer..."

Tuesday, January 24, 2017 at 04:59am

I had no trouble executing this call:

eslClient.SignDocuments(new PackageId("2mmtw1q0u0qhz1cfV_FFgrmscNE="), "Provider");

Are you sure you are passing "Provider" as the id in the call above?

Haris Haidary OneSpan Technical Consultant

Posts: 1812

harishaidary

Reply to: SignDocuments(pkgId, signerId) throws "Could not authenticate using signer..."

Tuesday, January 24, 2017 at 04:07am

Hi Chris, can you share a package id for which this error is happening?

Haris Haidary OneSpan Technical Consultant

Posts: 30

chris-josongmail-com

Reply to: SignDocuments(pkgId, signerId) throws "Could not authenticate using signer..."

Tuesday, January 24, 2017 at 04:34am

Hi Haris, Here's the packageId:

2mmtw1q0u0qhz1cfV_FFgrmscNE=

Thanks

Posts: 30

chris-josongmail-com

Reply to: SignDocuments(pkgId, signerId) throws "Could not authenticate using signer..."

Tuesday, January 24, 2017 at 08:04am

Thanks Haris. Got it to work now. Was previously testing it out on top of the ESL SDK examples project (https://github.com/eSignLive/esl.sdk.net), and that's still throwing error. But then it works when i'm using a separate project directly referencing latest SDK. Thanks again

SignDocuments(pkgId, signerId) throws "Could not authenticate using signer..."

Reply to: SignDocuments(pkgId, signerId) throws "Could not authenticate using signer..."

Reply to: SignDocuments(pkgId, signerId) throws "Could not authenticate using signer..."

Reply to: SignDocuments(pkgId, signerId) throws "Could not authenticate using signer..."

Reply to: SignDocuments(pkgId, signerId) throws "Could not authenticate using signer..."

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