Signer Order - Auto notificationThursday, March 17, 2022 at 08:57pm
Question on Remote Sign, where the signer receives an email. If the signing order is set, is OneSpan supposed to automatically email the next-in-order?
I have a setup with 2 signers. Using the Role index, they are 1 and 2. (I tried 0 and 1 as well.) Signer 1 receives an email. They complete the signing.
Dashboard confirms the signing is complete. But last user does not receive an email. Should this happen automatically?
If I click the 'resend email' button for Role2, then an email comes through. So I don't think it's an instance of the email getting blocked or going to spam/junk.
This OneSpan documentation page states "For example, the second signer will receive a notification to sign the document only after the first signer has completed signing." To me, that implies OneSpan will send the notification out automatically, which is not happening.
One other note. I am only creating my Packet with 2 signers. Neither is my Dashboard/Portal account user. However, in my Dashboard Packet, it does show my Portal Account User in the "Recipients / Signing order was set" section (for a total of 3 signers, which is not correct). Could that be throwing something off? That user is always the First one listed, but that user will never actually sign anything. It's just the account user.