Signers Status Issue

Posts: 7

Signers Status Issue

Tuesday, June 5, 2018 at 01:02am

Hi Team, I have Created a package using "REST API" which has two signers , And when any one of the signer is "Decline" the document the other signer status is also getting "Decline" Basically i should get the one signer Decline And another "SIGNING_PENDING" API URL : https://sandbox.e-signlive.ca Signer Status URL : GET /api/packages/{packageId}/signingStatus?signer={signerId}&document={documentId}

June 5 Created

January 21 Last Updated

5 years ago Last Reply

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Posts: 1812

harishaidary

Reply to: Signers Status Issue

Tuesday, June 5, 2018 at 07:50am

Hi, This is an expected behavior. Once a signer declines, the package itself is in a declined status. Hence, every signer will have a declined signing status.

Haris Haidary OneSpan Technical Consultant

Posts: 7

Masi

Reply to: Signers Status Issue

Tuesday, June 5, 2018 at 08:45am

But this is technically wrong , It should show decline status for that particular signer. Is there any alternate way to identify who has decline the document.

Posts: 1812

harishaidary

Reply to: Signers Status Issue

Wednesday, June 6, 2018 at 05:36am

The simplest way to achieve this would be to setup callback event notifications: https://docs.esignlive.com/content/c_integrator_s_guide/sdk/i_reports_and_logging/event_notifications.htm and listen for the PACKAGE_DECLINE event. The JSON payload sent by our application includes the "sessionUser" field, which aligns with the signer id in the transaction. With this information, you can easily determine who decline the package.

Haris Haidary OneSpan Technical Consultant

Posts: 7

Masi

Reply to: Signers Status Issue

Thursday, June 7, 2018 at 03:35am

Thanks Haris , But in my case i can't go for callback events. Is any other way with REST API to get the signers status who has decline the document.

Posts: 1812

harishaidary

Reply to: Signers Status Issue

Thursday, June 7, 2018 at 09:07am

You can grab the package json and look into the "messages" field.

Haris Haidary OneSpan Technical Consultant

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