Masi | Posts: 7

Signers Status Issue

Tuesday, June 5, 2018 at 01:02am
0 votes
Hi Team, I have Created a package using "REST API" which has two signers , And when any one of the signer is "Decline" the document the other signer status is also getting "Decline" Basically i should get the one signer Decline And another "SIGNING_PENDING" API URL : https://sandbox.e-signlive.ca Signer Status URL : GET /api/packages/{packageId}/signingStatus?signer={signerId}&document={documentId}
harishaidary | Posts: 1812

Reply to: Signers Status Issue

Tuesday, June 5, 2018 at 07:50am
0 votes
Hi, This is an expected behavior. Once a signer declines, the package itself is in a declined status. Hence, every signer will have a declined signing status.
Masi | Posts: 7

Reply to: Signers Status Issue

Tuesday, June 5, 2018 at 08:45am
0 votes
But this is technically wrong , It should show decline status for that particular signer. Is there any alternate way to identify who has decline the document.
harishaidary | Posts: 1812

Reply to: Signers Status Issue

Wednesday, June 6, 2018 at 05:36am
0 votes
The simplest way to achieve this would be to setup callback event notifications: https://docs.esignlive.com/content/c_integrator_s_guide/sdk/i_reports_and_logging/event_notifications.htm and listen for the PACKAGE_DECLINE event. The JSON payload sent by our application includes the "sessionUser" field, which aligns with the signer id in the transaction. With this information, you can easily determine who decline the package.
Masi | Posts: 7

Reply to: Signers Status Issue

Thursday, June 7, 2018 at 03:35am
0 votes
Thanks Haris , But in my case i can't go for callback events. Is any other way with REST API to get the signers status who has decline the document.
harishaidary | Posts: 1812

Reply to: Signers Status Issue

Thursday, June 7, 2018 at 09:07am
0 votes
You can grab the package json and look into the "messages" field.
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