451058192 | Posts: 80

Signing Ceremony can't be displayed on IOS or MacOS Safari v11.4 or below

0 votes

Is there a known issue with OneSpan and Safari, and is the workaround to have the signer use another browser other than Safari?


Duo_Liang | Posts: 3776

Reply to: Signing Ceremony can't be displayed on IOS or MacOS Safari v11.4 or below

0 votes

Hi Lori,

 

If you are integrating Signing Ceremony into an Iframe, then it might because of the Safari third-party cookie restriction (either end-user turned off the "Prevent Cross-Site Tracking" settings in Safari, or only accept third-party cookie from a visited, therefore trusted site), which is general to all scenarios when you embed 3rd party cookie in iframe with Safari.

 

If this is your case, either you can instruct your signer to turn off the application settings, or a common workaround everyone is using is to first open a new window with your OneSpan Sign environment (for say https://sandbox.esignlive.com), then close the window after loading, like the code sample provided in this post.

 

Duo


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