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The specified user cannot be found

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Hi there, I'm using the .NET integration guide found here to create a package: https://docs.esignlive.com/content/c_integrator_s_guide/sdk/a_introduction/getting_started_with_sdks.htm#Creating_Your_First_Document_Package When running this portion of the sample code I get the error below: PackageId packageId = eslClient.CreatePackage(package); Could not create a new package. Exception: The remote server returned an error: (404) Not Found. HTTP POST on URI https://sandbox.e-signlive.ca/api/packages. Optional details: {"code":404,"technical":"Could not find user with uid 'YlxUKBsCTmIC'","messageKey":"error.notFound.userNotFound","message":"The specified user cannot be found.","name":"Resource Not Found"} I am using my canadian sandbox account with the API key in my Admin.

Approved Answer

Reply to: The specified user cannot be found

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Can you remove the dash in "e-signlive"? In other words, your endpoint url should "https://sandbox.esignlive.com/api"
Haris Haidary OneSpan Technical Consultant

Reply to: The specified user cannot be found

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Hi there, I've asked support and it looks like you have a US sandbox account but not a Canadian one. What URL are you using to login to your sandbox account?
Haris Haidary OneSpan Technical Consultant

Reply to: The specified user cannot be found

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This is interesting as I thought I signed up through the Canadian site and set my country as Canada during that process. Is there any chance you can switch my account over to use the Canadian sandbox instead? We are a Canadian company and would like to use this API. Here is the URL I am using for the account: https://sandbox.esignlive.com Thanks

Reply to: The specified user cannot be found

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We can't switch over your account but you can contact [email protected] to provision a Canadian sandbox account for you.
Haris Haidary OneSpan Technical Consultant

Reply to: The specified user cannot be found

0 votes
Thank you. I have email them and am awaiting a response. In the meantime, I have tried the same as above, with the US sandbox URL and still get an error. Could not create a new package. Exception: The remote server returned an error: (401) Unauthorized. HTTP POST on URI https://sandbox.e-signlive.com/api/packages. Optional details: {"messageKey":"error.unauthorised.noSession","entity":null,"technical":null,"packageId":null,"message":"Failed to retrieve Session","code":401,"name":"Unauthorized"}

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