Unable to retrieve approvals from /sign/packages/id/documents/id
Monday, April 25, 2022 at 03:18pmDear team,
We started to face an issue with the response of the api detailed in the subject. At 12:18 pm Dominican Republic time we were able to get the approvals object from the response. However, a few minutes later with no much difference (12:34 pm), the api stopped retrieving us the info without doing any change in neither the mapping nor the service.
- 12:18 --> a2h_MbI1fijW3mcIyyxf028121E= (It worked)
- 12:34 --> JgpjxZ4fVQnnhfJhga3-IsBmAY4= (it didn't work)
Could you please help us to identify the cause of this? Did you implement any update or change to the api? It's important to mention that the real problem is when we try to update the transaction from DRAFT to IN PROGRESS with the update service (the last step before the signing), because we're receiving the following response:
{
"messageKey": "error.validation.sendPackage.noApprovals",
"message": "Cannot send package without approvals.",
"code": 400,
"name": "Validation Error"
}
Please let me know if you would need any other info besides the package id and the json response attached to this forum
Regards,
David Guzmán.
Reply to: Unable to retrieve approvals from /sign/packages/id/documents/id
Monday, April 25, 2022 at 06:02pmHi David Guzmán,
Thanks for reaching out to us!
From your description, it sounds like the main issue is that your application received a "noApprovals" error for transaction "JgpjxZ4fVQnnhfJhga3-IsBmAY4=".
As per the JSON you shared, you are using Text Tags to automatically extract and place signatures, and it seems the signature wasn't successfully extracted as the tag says "{{esl:Signer2:Signature}}" - it assigns a signature to Signer2, however your signer name is "Signer1".
To verify this, can you:
(1)access your sender portal (https://sandbox.esignlive.com/a/login)
(2)navigate to that transaction page (https://sandbox.esignlive.com/a/transaction/wxmVX1Mv9cYlzk_uNZtAdtWZHro=)
(3)review the uploaded document and double check if the tag is correct?
Duo