Unrecognizable Error

Ryan_Coleman | Posts: 258

Unrecognizable Error

Tuesday, March 19, 2019 at 05:31am

Guys, Is there something going on with the API servers? I'm getting this weird error when trying to upload documents that I know worked. ------------------------------- MessageKey: error.internal.default Error Message: Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team. Response Error Code: 500 Error Name: Unhandled Server Error Technical: EsepCommand failed and no fallback available. -------------------------------

March 19 Created

January 21 Last Updated

6 years ago Last Reply

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Duo_Liang | Posts: 3777

Reply to: Unrecognizable Error

Tuesday, March 19, 2019 at 05:51am

Hi Ryan, Which environment are you working with? I've tested with US2 Sandbox and US2 Production with below API and works properly: POST /api/packages/5Ueh41XFh20eJsEG6shKIv_NErI=/documents/ with a minimal payload:

[
{
  "name": "Example Document1",
  "id": "DocumentId"
},
{
  "name": "Example Document2",
  "id": "DocumentId2"
}
]

And it seems our support team doesn't receive tickets reporting API related issue. Could you share your payload to [email protected] or simply try with a minimal payload to see whether it's an API or payload issue? Hope this could help! Duo

Ryan_Coleman | Posts: 258

Reply to: Unrecognizable Error

Tuesday, March 19, 2019 at 05:56am

Duo, Please see the attached JSON file. I am able to upload it to the Production environment but I am not able to upload it to the sandbox. The error is occurring when I am trying to do a POST to the "/api/packages" call. https://developer.esignlive.com/guides/quick-start/creating-and-sending-a-package-rest/

Ryan_Coleman | Posts: 258

Reply to: Unrecognizable Error

Tuesday, March 19, 2019 at 05:59am

Going to try to upload a zip this time...

Duo_Liang | Posts: 3777

Reply to: Unrecognizable Error

Tuesday, March 19, 2019 at 06:00am

Hi Ryan, If there was a upload error, you can compress the .json into a zip file first then it will be accepted by the CRM system. And since there was personal information in your payload, I helped you removed the attachment. Will investigate into the issue and come back to you, soon. Duo

Ryan_Coleman | Posts: 258

Reply to: Unrecognizable Error

Tuesday, March 19, 2019 at 07:02am

Duo, I am getting word now that this has been fixed and the issue has been identified as something that was just released within the sandbox api. We've ran a few tests and all things seem to be working.