Watermark and Printed Name Gone

Hi Michael,

Is this issue related to an existing support ticket opened by your organization when downloading signed document (either flattened or not) for an e-lending transaction? Or if otherwise, could you elaborate the issue a little bit?

Either way, could you reproduce at your end and provide an example PDF without sensitive information?

Duo

Duo

Example from a  completed package is attached. My business unit has no existing ticket on this topic, but I cannot guarantee another BU may have done so. We are a very large organization and not always in the know on what everyone else is doing. - Mike

Hi Michael,

Thanks for the information! And your issue should be a much more straightforward one! It seems your account has "Hide Capture Text" and "Hide Watermark" turned on at your account level settings. You can either turn it off by contacting support team ([email protected]), or override it at package level:
 .withSettings(DocumentPackageSettingsBuilder.newDocumentPackageSettings()     
     .withWatermark()   
     .withCaptureText()   
  ) 

Duo

Duo - This has happened before. I think we are getting wires crossed with other BUs when these requests are made. We never requested these to be turned off. I will take this up with customer support. Thanks - Michael