Zooming on mobile make the capture signature area too big.
Thursday, April 22, 2021 at 03:30amI found an issue with the signature box on mobile (I have attached a video).
Environment: Safari, iPhone12
Step to reproduce
- Zoom in to read the document or zoom in to fill out the input
- Click on the "Sign" button
- The capture signature box is too big and hard to zoom out.
Can we zoom out when users click on the "Sign" button?
Reply to: Zooming on mobile make the capture signature area too big.
Thursday, April 22, 2021 at 10:46amHi Nutchaya,
Thanks for your post and the detailed explanations! I can reproduce the same that with either an Android or iPhone device, when I zoomed in the page and clicked the capture signature, the capture panel also get zoomed in instead of displaying full screen. If you haven't reported this to support team, I'd like to create a support ticket on your behalf and have the issue escalated to R&D team for further investigation.
Duo
Reply to: Hi Nutchaya, Thanks for…
Thursday, April 22, 2021 at 11:08amHi Duo,
I didn't report the issue to the support team. Please feel free to create one on my behalf.
Thank you very much.
Nutchaya
Reply to: Zooming on mobile make the capture signature area too big.
Tuesday, April 27, 2021 at 09:05amHi Nutchaya,
I got a feedback from our R&D team that it's suggested to keep the iFrame in fullview at all times by using below viewport meta tag:
<meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no" >
By doing so, you are not allowing your user to scale the page, and they have to use built-in zoom capability provided by New Signer Experience instead. (Tap on the ellipsis button on top right, choose zoom in or out)
When you pinch and zoom, or enter a field on iOS and it zooms, the iFrame edges are out of bound, which affects the capture signature area as well.
Duo