54 results matched your search criteria
How to use SDK asynchronously
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OneSpan Sign
Hi, I've been trying to send multiple packages asynchonously. After some testing, I discovered that it cannot truly run in parallel because EslClient.CreatePackage(DocumentPackage) acts as a bottleneck for my application.
User is already defined for this role
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OneSpan Sign
Hi I'm getting this error but not sure how to debug it. Is there a way to know which user it is referring to? Req: {"sender":{"email":"[email protected]"},"settings":{"ceremony":{"events":{"complete":{"dialog":true,"redirect":"https://www.google.ca/search?q=beaches&biw=1680&bih=905&tbm=isc
how to check if a signer is lock via JAVA SDK
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I'd like to know  how to check if a signer is locked via JAVA SDK?   Thanks, Wendy
Maximum Failure Time
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Hi team, I would like to know whether we have the capability to extend the max failure time before locking a signer. If possible, what's the REST API? Thanks,
The document failed to upload and may be locked. Please check the document and try again.
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OneSpan Sign
Hello, I am trying to add a document to template, but getting below error. My document has text tags in it. Error: The document failed to upload and may be locked. Please check the document and try again.
Flattening multiple signed documents
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Hi, We have a need to flatten a large number of signed/locked documents. The following API call works great for one document at a time: GET /api/packages/{packageId}/documents/{documentId}/pdf?flatten=true
can not upload the document
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Hi, I tried to upload a document (attached) in the sender UI, it has error message as 'this document failed to upload and maybe locked'. but I tried it in the sandbox, and it's working fine.  
Errors uploading large PDF's from stream
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We keep the byte info of a PDF in our database (BLOB).
Unable to delete sender from sandbox account
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I'm unable to remove a sender from our sandbox account.  I'm able to log in as the account that i want removed and I've verified that there aren't any transactions.  I've deleted them all and I don't see any drafts or archived transactions either.  Whenever I try to delete from the
Audit service details
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In looking at the audit service for a package there appears to be events worthy of being in an audit log but do not appear to be. For example: PIN authentication failures show up, but not that access has been locked out. I haven't tried, but does resetting the 'PIN count' get logged? Both of thes