54 results matched your search criteria
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Forum topic
OneSpan Sign
Hi
https://developer.esignlive.com/forums/topic/kba-failure-max-tries-not-being-enforced-signers-never-get-locked/
Is the signer locked out for all packages or only one package he failed to answer the questions for?
Forum topic
OneSpan Sign
Hi
After creating a transaction in onespan sign using REST API, user is getting the below error while signing the document :
The selected document('s) could not be uploaded. The document('s) might be corrupted or locked.
Forum topic
OneSpan Sign
How to exclude Lock user from Signer/receipient search List - I am getting search result even if esign sender/account in Locked status? How can i make sure only Active status users list should be displayed and available for selection?
Below REST command get executed -
Forum topic
OneSpan Sign
Hi,
I've been trying to send multiple packages asynchonously. After some testing, I discovered that it cannot truly run in parallel because EslClient.CreatePackage(DocumentPackage) acts as a bottleneck for my application.
Forum topic
OneSpan Sign
Hi team,
I would like to know whether we have the capability to extend the max failure time before locking a signer.
If possible, what's the REST API?
Thanks,
Forum topic
OneSpan Sign
Hi I'm getting this error but not sure how to debug it.
Is there a way to know which user it is referring to?
Req:
{"sender":{"email":"[email protected]"},"settings":{"ceremony":{"events":{"complete":{"dialog":true,"redirect":"https://www.google.ca/search?q=beaches&biw=1680&bih=905&tbm=isc
Forum topic
OneSpan Sign
In looking at the audit service for a package there appears to be events worthy of being in an audit log but do not appear to be.
For example: PIN authentication failures show up, but not that access has been locked out.
I haven't tried, but does resetting the 'PIN count' get logged?
Both of thes
Forum topic
OneSpan Sign
Hi,
We have a need to flatten a large number of signed/locked documents. The following API call works great for one document at a time: GET /api/packages/{packageId}/documents/{documentId}/pdf?flatten=true
Forum topic
OneSpan Sign
Hi,
I tried to upload a document (attached) in the sender UI, it has error message as 'this document failed to upload and maybe locked'. but I tried it in the sandbox, and it's working fine.