OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Allow Duplicate customer while creating package via clone API
Forum topic
OneSpan Sign
We are using Rest API for creating packages out of templates.
Change Sender's Email and Address
Forum topic
OneSpan Sign
Hi There, In our application, we are using one particular email for communications and we want the emails that go from eSignLive to the customer using the same email.
Get value for Signer Address
Forum topic
OneSpan Sign
Is it possible to access the address for a signer like we would for a Signer Title or Signer Company? I know there are two fields available for the address. Just looking to see if I can get the data back from them.
Customized field
Forum topic
OneSpan Sign
Hi, I have some questions regarding about the customized field using sender UI: 1) from the documentation, it seems we have to enable the feature, could you let me know where to enable it in the account level?
OneSpan Sign template - field validation
Forum topic
OneSpan Sign
Is there a way to apply validation rules on field values during signing ceremony? We have bunch of phone number fields and email address fields. We want to make sure that signers enter these fields in a specific format.  
"_x" is being stripped out of emails
Forum topic
OneSpan Sign
We have encountered an issue where customers who have an "_x" in their Email address are not receiving their esignlive Emails. Upon investigating the code it seems the EsignLiveJSONHelper.remove_x(String jsonString) method removes all instances of "_x" due to the naming convention of some objects d
package status change to SENT issue
Forum topic
OneSpan Sign
Hello, I am trying to fill PDF form and upload and then change status to SENT to publish it. But Status SENT is not working. I am facing issue with that. It give error "The requested URL returned error: 400 Bad Request". I am able to fill PDF form and create a package with a draft in the account.
Email address ending with .inc are marked invalid
Forum topic
OneSpan Sign
Hello, Is it the case that any customer email address ending with .inc (as in [email protected]) would be considered invalid in the OneSpan v7.0 on premise setup? If yes, is there any way to overcome the limitation? Regards, Vinay  
custom forms to be prefilled different on each send
Forum topic
OneSpan Sign
I use several of my own custom forms and clients applications in my insurance agency. Every form sent will need to have certain data lines such as value of home, limit of liability ,mailing address for my insured,,, filled with different data for each client. How do I do this?
How to send the bulk Fields value to eSignLive via POST method
Forum topic
OneSpan Sign
I have a document that has got like 200 fields.