OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Query package fails only for 'Change Signer' usecase
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK for our signature use cases. We have setup below usecase which is working fine. 1. Sent e-signature request to John smith (only one signer on the package). 2. John Smith signs the document. 3.
Silanis is not sending email bounce notification
Forum topic
OneSpan Sign
Hi, I am not getting email bounce notification for wrong email signer in request. This is my post to silanis, please let me know is there anything missing in request. I have checked the email bounce check box in call back events.
Writeback in Salesforce by using convention and Custom Action
Forum topic
OneSpan Sign
I have a question on how to install a writeback to defined salesforce fields after completing esign package. I already build a convention, that is working properly and writing back values inside PDF to defined Salesforce fields.
Could not create a signer authentication token
Forum topic
OneSpan Sign
Hi, I am trying to retrieve the signer authentication token to build the SignInUrl to be used in Iframe in our application, which we are working on.  I am trying to use the approach of creating SignerSession with Signer Authentication Tokens as per the below blogs
Accept Only + Populated Merge Fields
Forum topic
OneSpan Sign
Are we able to merge data onto a document and also set it as "accept only"?  I am following this blog post but wondering if we can stamp the fields on the document with values too: https://www.onespan.com/blog/onespan-sign-release-1150-accept-only-rework
Signature block not aligned
Forum topic
OneSpan Sign
I have the following Approval being set for a 3 page document and the alignment is considerably off. What is the unit of measurement for the top/left/width/height values? I am receiving these values from a vendor so it may be something with what they are sending.
Error while retrieving Documents Zip
Forum topic
OneSpan Sign
Hi, We are getting the below error when trying to retrieve documents zip. I have copied my code below. We are using a proxy to connect to one span sandbox url.
TextAnchorPosition assignment
Forum topic
OneSpan Sign
Hi, I need to create a application which would allow the user to pass the text anchor position in String format. I understand that TextAnchorPOsition is of type enum.
Populate date field based on actual signature date
Forum topic
OneSpan Sign
We're using document extraction to populate a Signature Date field with the date of signing via naming a form field with something like this: [Signer1.Capture1.label1.Date].
Getting Error 400 - Number of uploaded files does not match number of documents specified in package.
Forum topic
OneSpan Sign
could you please help me why i'm getting this error, here i want to request for signing only one document and one signer. Attached the file for which i'm testing.   { "documents": [ { "approvals": [ { "id": "ClientSignature",