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Forum topic
OneSpan Identity Verification
When I create a transaction (using the https://gs.onespan.cloud/rpoc-saa endpoint) I get back a token as expected. First off, the token contains an access URL that does not work (it uses the wrong endpoint: https://salesdemo-dealflo.uat.eu1.tid.onespan.cloud).
contact/organization/account related lists
Forum topic
OneSpan Sign
I have included the eSignLive package related list on the Contact and Account detail pages in Salesforce connector for eSignLive! However, those detail pages are not showing any eSignLive activity – only the Opportunity. Is it possible to see that information on Contact/Account?
Fed Ramp missing Label field
Forum topic
OneSpan Sign
Greetings (again) Both programmatically and through the UI, I can not create a Label Field and associate it to a signature on the Fed Ramp Tenant. This feature is available on the Commercial Tenant Will this be fixed soon? What else is missing/different between Commercial and Fed Ramp? Jim
Fields intended for write back not appearing in field summary
Forum topic
OneSpan Sign
We are generating a form with two fields that are intended for write back. We are able to populate these fields and they are appearing on the document after the users signs.  The file on the OSS server has the document with the fields correctly populated on the form.
Source Page - Keep Alive
Forum topic
OneSpan Sign
We allow users to click a sign button on a page that expires rather quickly (2 minutes) and it opens OneSpan in an external browser tab. Does OneSpan have a feature to ping an endpoint during the signing ceremony to keep the session alive on the source page? 
REST API to retrieve a package
Forum topic
OneSpan Sign
Hi, I have looked at the REST API documentation (http://docs.e-signlive.com/mc/content/c_esignlive_integrator_s_guide/rest_api/packages.htm#) but it doesn't seem to have a REST API to retrieve a package from eSignLive say based on the package id Can you please confirm on this and suggest alternate
Can I get the list of all callback events and there response body for the particular package ?
Forum topic
OneSpan Sign
Hi Team, I need to get all callback events triggered for the particular package, is there any way (from API or standalone account) so that I can see all callback events.   Thanks  Madeva
KBA Signer issue
Forum topic
OneSpan Sign
So I have a current workflow that includes KBA on some signers for various packages. When the signer gets their signing url, we are seeing the attached error on the screen. Sometimes it takes us to where we can then proceed to answer the KBA and sometimes it doesn't.
Call back URL for local develoment
Forum topic
OneSpan Sign
I am making good progress on my project I am now at a point were I want to have my app download the document after the signing is complete. To do this I would like to set up a call back event on PACKAGE_COMPLETE My dev environment is local 127.0.0.1 with a local host name How can I test the call
Mobile signing experience issue
Forum topic
OneSpan Sign
Guys, When we view a non required document on a pc or table, it allows the users to arrow past it. When we take that same loan and view it on our mobile phone, the user does not get the ability to arrow past it. They have to either accept it or decline it. Is this intended?