OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Customizing emails
Forum topic
OneSpan Sign
Would it be possible to change or customize an email that is sent to signers at the end of signing ceremony. And how?
PDF still editable after the sender downloads?
Forum topic
OneSpan Sign
I have a PDF that has a number of editable fields, when the signer completes signing the fields are no longer editable but when the sender downloads the signed document it is still editable.  Lori
SIGNER_COMPLETE event notification
Forum topic
OneSpan Sign
Hi, We would like to use the signer_complete event notification so that we get notified on when a signer for a given package has completed signing. Below is the event that we receive but the event has no indication of which signer signed it.
Can not generate the URL
Forum topic
OneSpan Sign
Hello, I am getting this error while generating the signing URL: Could not sign documents. Exception: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https://apps.e-signlive.ca/api/packages/-XN_Sbs1bSm9Hbs1x3dqpUWdBUk=/documents/signed_documents.
grouping all packages and sending together
Forum topic
OneSpan Sign
if i create 5 packages with 5 templates can i group together and send it as a single email to customer for signing
ceremony customisation
Forum topic
OneSpan Sign
Is it possible to have signing ceremony without any logo image and json that provides it looks like?
read-only version of Documents
Forum topic
OneSpan Sign
Hey is there a way to retrieve the read only version of a document that is out for signing ? Thanks
Add a signature date field
Forum topic
OneSpan Sign
Can you please point me or give me example of json needs to be added to add signing date in a document (Using REST API)
Automatic Redirect
Forum topic
OneSpan Sign
Hi, Is it possible to automatically redirect to a url after signing is complete, or does it need to be carried out via the handOver link? Thanks, Marlon
Unspecified 500 error when attempting to create package
Forum topic
OneSpan Sign
Receiving the following response and 500 error when trying to create a package:{    "messageKey": "error.internal.default",