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Removing role programmatically from template results in "Cannot send package without approvals"

Forum topic

OneSpan Sign

Hi, Currently using APEX SDK to retrieve a template from OneSpanSign, then removing roles from the template as needed, if the number of signers change. I've currently defined 2 roles on the template, and am trying the scenario where only 1 is needed.

Customize "From" Email Address on Package Emails

Forum topic

OneSpan Sign

Hello, I'm looking for information around customizing the "From" email address within our Package email templates. Example: email.activate "from" : { "email" : "[email protected]", "display_name" : "e-SignLive" Background on our environment: We hav

create package failed when connect to SaaS

Forum topic

OneSpan Sign

Hi, I got the 500 (internal error) when create package from SOA to CA sandbox. same payload works in our on-prem version 11.25. any idea? here is my payload

Can you mix-and-match remote authenticated signing with in-person signing within a single signature package?

Forum topic

OneSpan Sign

Hello, we currently are using e-signature packages (created using the RESTful API) where all signers are fully remote e-signers.

Could not update role Exception

Forum topic

OneSpan Sign

Hi, When I try to updatePackage() I get the following exception. I am trying to update the package with additional signer information to a placeholder block in the document when I get this problem.

Removing a partially signed document from a transaction

Forum topic

OneSpan Sign

Hello, I am running into an issue when attempting to remove a partially signed document from within a transaction.

Resending email notifications through REST API

Forum topic

OneSpan Sign

Hi Duo, Hope you are doing well!

Document Extraction Error

Forum topic

OneSpan Sign

Hi, I have 3 forms.