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Code not working in Fed Ramp tenant. Did work in Commerical tenant

Forum topic

OneSpan Sign

Greetings We just got our prod and sandbox Fed Ramp tenant and I'm testing my code there. Getting errors.

How to use SDK asynchronously

Forum topic

OneSpan Sign

Hi, I've been trying to send multiple packages asynchonously. After some testing, I discovered that it cannot truly run in parallel because EslClient.CreatePackage(DocumentPackage) acts as a bottleneck for my application.

File Size for document upload

Forum topic

OneSpan Sign

Hello, We are witnessing an issue with Document upload with large document sizes. I wanted to know what the limitations are of the platform.

Error authenticating to OneSpan: 404 - Not Found

Forum topic

OneSpan Sign

I am working through the OneSpan Sign APEX SDK and running the getSessionId() is giving me this result:

Signing status "Completed" instead of "Signing Complete"

Forum topic

OneSpan Sign

Hi There, I am using the example provided on this page : https://developer.esignlive.com/guides/quick-start/check-package-status-and-download-documents-java/ In this example, there's a line to check the Signing Status: SigningStatus sentSigningStatus = eslClient.getSigningStatus( packageId, nul

Can I use different Signing types for multiple signers

Forum topic

OneSpan Sign

Hello, I am working on an eSignLive integrtion through the SDK and I have the following requirement for multiple signers: Given: a DocumentPackage for signing with eSignLive and 3 Signers. Then: 1st&3rd Signers should "Click to Sign" (using provided in email link) 2nd Signer: should N

Injecting fields not populated

Forum topic

OneSpan Sign

Hi Team, Need your quick help.

Signature Timestamp Questions

Forum topic

OneSpan Sign

Hi Q1: Regarding The feature where the DateTimestamp appear as a background image, is this configured per APIKEY at account set up?

Signing Ceremony customization via SDK

Forum topic

OneSpan Sign

I'm referencing the custom signing ceremony settings, in an attempt to customize the Thank You dialog content.