228 results matched your search criteria
Callback - DOCUMENT_SIGNED not triggered
Forum topic
OneSpan Sign
When using the callback function to listen to DOCUMENT_SIGNED events, I do not receive the event if the user does not click the "Done" button before clicking the "Confirm" button.
Event Notification for email blocked
Forum topic
OneSpan Sign
It seems that there is no event notification for when an email is blocked. Say an email is used multiple times for a signer and that email bounces. Eventually it gets caught by OneSpan and is now "blocked" if that email is again used for a signer.
How do I use MFA offered by Onespan
Forum topic
Intelligent Adaptive Authentication
Helo, Inside my product ecosystem, I have already wso2 Identity Server up and running which provides GWT token. I am willing to use the MFA capability of Onespan and the push notification as a reliable solution instead of OTP.
Find signer who opted-out/declined package
Forum topic
OneSpan Sign
Hi, If our application somehow missed the callback event of opt-out/decline, is there any REST API which can be used to fetch the details about signer who opted-out/decline and with what reason?
Email Go to Documents button
Forum topic
OneSpan Sign
Is it possible to specify the url to a custom company page which contains the iframe signing ceremony? Also, is the signer notification email message/layout to sign a document customizable? Thanks!
Package sender notification
Forum topic
OneSpan Sign
The sender only wants to receive an email once the signing process is complete... is this possible to setup ?
Locked User Notification
Forum topic
OneSpan Sign
Guys - I know that when a document is completely signed, your system will send out a notification that we can capture to do whatever it is we need to do with that information. Is there something similar for when a user locks their account due to too many invalid attempts?
iframe - event notification
Forum topic
OneSpan Sign
First, my apologies if this is the incorrect forum group for this topic. Happy to move it to a different forum if there is a better one.
OneSpan Callback not returning GMT-0 time
Forum topic
OneSpan Sign
I am currently in CST/ GMT-5 but the callback is returning GMT-4 for the createdDate time. I am on the onespan sandbox could this have an effect?   Edit: updated subject to GMT-0 time
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.