OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Unexpected Error
Forum topic
OneSpan Sign
You guys have been incredibly helpful, and I know you're bogged down. But I figured I would throw this up here and see what information you can provide. I am getting an Unexpected Error. Our technical staff have been notified and will look into the problem.
Remove Signers
Forum topic
OneSpan Sign
Hi Team, I have Query like can we remove the Signers from documents before we sign. Thanks, Navya.
Decline Reason
Forum topic
OneSpan Sign
Hello, How I can capture the decline reason, if the user decline to sign the package. Thanks, Nehme
Using Senders in package
Forum topic
OneSpan Sign
Hi,   I am working on a scenario where I need to send a package for eSign on behalf of a sender from an "account" different from that of the Sender. Each package could have different sender or I can use a sender that I used in an earlier package. 
Unable to add specific documents to a package
Forum topic
OneSpan Sign
We have been using oneSpan for around 2 years now and we weren't facing any issues with adding documents to a package but recently when we're trying to add certain pdfs, we are getting an error - "The number of Pre-Verify results does not match the number of documents that were sent for verificat
What is the proper way of defining a date field?
Forum topic
OneSpan Sign
This one is actually both a question and its answer. I just received a question from an integrator who is trying to define a date field. Other topics probably cover this but I thought I would take a minute to create one dedicated specifically to this topic. Bound fields are a little tricky.
SIGNER_COMPLETE event notification
Forum topic
OneSpan Sign
Hi, We would like to use the signer_complete event notification so that we get notified on when a signer for a given package has completed signing. Below is the event that we receive but the event has no indication of which signer signed it.
404 Not Found Error with Two Signers
Forum topic
OneSpan Sign
When we have a package that has two signers and one signer has completed signing and the other is still pending, when we perform a check status, we are getting the following error. Could not get signing status. Exception: The remote server returned an error: (404) Not Found.
Auto Purging eSigned Documents
Forum topic
OneSpan Sign
Hello,
Limit on signers
Forum topic
OneSpan Sign
Is there a limit to how many signers you can add to a transaction?What about for bulk sign?