Unexpected Error

Posts: 43

Unexpected Error

Monday, August 29, 2016 at 10:51am

You guys have been incredibly helpful, and I know you're bogged down. But I figured I would throw this up here and see what information you can provide. I am getting an Unexpected Error. Our technical staff have been notified and will look into the problem. We apologize for any inconvenience this may have caused you. To the extent that it's helpful, here is my josn payload:

{
    "type": "PACKAGE",
    "language": "en",
    "emailMessage": "",
    "autoComplete": true,
    "status": "SENT",
    "roles": [
        {
            "locked": false,
            "emailMessage": {
                "content": ""
            },
            "attachmentRequirements": [],
            "reassign": false,
            "specialTypes": [],
            "data": null,
            "type": "SIGNER",
            "index": 0,
            "signers": [
                {
                    "auth": {
                        "challenges": [],
                        "scheme": "NONE"
                    },
                    "company": "",
                    "phone": "",
                    "knowledgeBasedAuthentication": null,
                    "language": "en",
                    "title": "",
                    "external": null,
                    "professionalIdentityFields": [],
                    "userCustomFields": [],
                    "delivery": {
                        "email": true,
                        "provider": true,
                        "download": true
                    },
                    "group": null,
                    "signature": null,
                    "address": null,
                    "data": null,
                    "name": "",
                    "specialTypes": [],
                    "firstName": "Steve",
                    "lastName": "Mikes",
                    "email": "[email protected]",
                    "id": "Customer"
                }
            ],
            "name": "Customer",
            "id": "Customer"
        },
        {
            "locked": false,
            "emailMessage": {
                "content": ""
            },
            "attachmentRequirements": [],
            "reassign": false,
            "specialTypes": [],
            "data": null,
            "type": "SIGNER",
            "index": 0,
            "signers": [
                {
                    "auth": {
                        "challenges": [],
                        "scheme": "NONE"
                    },
                    "company": "",
                    "phone": "",
                    "knowledgeBasedAuthentication": null,
                    "language": "en",
                    "title": "",
                    "external": null,
                    "professionalIdentityFields": [],
                    "userCustomFields": [],
                    "delivery": {
                        "email": true,
                        "provider": true,
                        "download": true
                    },
                    "group": null,
                    "signature": null,
                    "address": null,
                    "data": null,
                    "name": "",
                    "specialTypes": [],
                    "firstName": "PRcoRate Demo",
                    "lastName": "Inc.",
                    "email": "[email protected]",
                    "id": "Dealer"
                }
            ],
            "name": "Dealer",
            "id": "Dealer"
        }
    ],
    "documents": [
        {
            "approvals": [
                {
                    "role": "Customer",
                    "fields": [
                        {
                            "type": "INPUT",
                            "extract": true,
                            "subtype": "LABEL",
                            "required": true,
                            "binding": "{approval.signed}",
                            "name": "BuyerSignDate"
                        },
                        {
                            "type": "INPUT",
                            "extract": true,
                            "subtype": "LABEL",
                            "required": true,
                            "binding": "{approval.signed}",
                            "name": "CoBuyerSignDate"
                        },
                        {
                            "type": "SIGNATURE",
                            "extract": true,
                            "subtype": "FULLNAME",
                            "required": true,
                            "name": "vtBuyerSig"
                        },
                        {
                            "type": "SIGNATURE",
                            "extract": true,
                            "subtype": "FULLNAME",
                            "required": true,
                            "name": "vtCoBuyerSig"
                        }
                    ]
                },
                {
                    "role": "Dealer",
                    "fields": [
                        {
                            "type": "INPUT",
                            "extract": true,
                            "subtype": "LABEL",
                            "required": true,
                            "binding": "{approval.signed}",
                            "name": "SellerSignDate"
                        },
                        {
                            "type": "SIGNATURE",
                            "extract": true,
                            "subtype": "FULLNAME",
                            "required": true,
                            "name": "vtSellerSig"
                        }
                    ]
                }
            ],
            "extract": true,
            "name": "California GAP Contract"
        },
        {
            "approvals": [
                {
                    "role": "Customer",
                    "fields": [
                        {
                            "type": "INPUT",
                            "extract": true,
                            "subtype": "LABEL",
                            "required": true,
                            "binding": "{approval.signed}",
                            "name": "BuyerSignDate"
                        },
                        {
                            "type": "INPUT",
                            "extract": true,
                            "subtype": "LABEL",
                            "required": true,
                            "binding": "{approval.signed}",
                            "name": "CoBuyerSignDate"
                        },
                        {
                            "type": "SIGNATURE",
                            "extract": true,
                            "subtype": "FULLNAME",
                            "required": true,
                            "name": "vtBuyerSig"
                        },
                        {
                            "type": "SIGNATURE",
                            "extract": true,
                            "subtype": "FULLNAME",
                            "required": true,
                            "name": "vtCoBuyerSig"
                        }
                    ]
                },
                {
                    "role": "Dealer",
                    "fields": [
                        {
                            "type": "INPUT",
                            "extract": true,
                            "subtype": "LABEL",
                            "required": true,
                            "binding": "{approval.signed}",
                            "name": "SellerSignDate"
                        },
                        {
                            "type": "SIGNATURE",
                            "extract": true,
                            "subtype": "FULLNAME",
                            "required": true,
                            "name": "vtSellerSig"
                        }
                    ]
                }
            ],
            "extract": true,
            "name": "California, Idaho, Washington GAP Contract"
        }
    ],
    "name": "GAP Contract for 08/29/2016",
    "description": "GAP Contract for 08/29/2016"
}

Any useful insight is very welcome. I know you have some other comments out for me to digest, but I had not seen this kind of issue until I used this document.

-- Trevor Ewen @pearoftheweek pearoftheweek.com linkedin.com/in/trevorewen

August 29 Created

January 21 Last Updated

7 years ago Last Reply

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Answered by trevorewen

Posts: 43

Approved Answer

trevorewen

Reply to: Unexpected Error

Monday, September 19, 2016 at 05:31am

Just wanted to close this loop. I was creating a corrupted PDF in generation. Once I fixed that it was smooth sailing. Thanks for your help.

-- Trevor Ewen @pearoftheweek pearoftheweek.com linkedin.com/in/trevorewen

Posts: 957

mwilliams

Reply to: Unexpected Error

Monday, August 29, 2016 at 12:20pm

Your JSON payload worked for me with my own documents. Can you provide the documents you're using and your code? You can send to [email protected].

- Michael

Director, Partner and Developer Technologies, OneSpan

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Posts: 43

trevorewen

Reply to: Unexpected Error

Monday, August 29, 2016 at 02:27pm

Did not realize my file upload failed. Sure thing , just sent.

-- Trevor Ewen @pearoftheweek pearoftheweek.com linkedin.com/in/trevorewen

Posts: 957

mwilliams

Reply to: Unexpected Error

Tuesday, August 30, 2016 at 04:55am

Thanks. I am taking a look at it, now. I will let you know what I find.

- Michael

Director, Partner and Developer Technologies, OneSpan

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Posts: 957

mwilliams

Reply to: Unexpected Error

Tuesday, August 30, 2016 at 06:07am

I'm still having no errors, though, not all of the signatures are extracting. You're using the same document for both documents when you test?

- Michael

Director, Partner and Developer Technologies, OneSpan

Facebook - Twitter - LinkedIn

Posts: 957

mwilliams

Reply to: Unexpected Error

Tuesday, August 30, 2016 at 06:25am

When I posted last, I had already changed the JSON a bit to try to get all signatures to work (Co-Buyer), but it still wasn't working. I just noticed that the name in the JSON and the name in the document are slightly different. One has a captital O in vtCOBuyerSig. I still don't see why the date fields are not showing, but I haven't had a single error yet. What is the application language you're using REST in?

- Michael

Director, Partner and Developer Technologies, OneSpan

Facebook - Twitter - LinkedIn