OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Copy Tool Not Successful
Forum topic
OneSpan Sign
I was running the Copy tool to copy two templates Michigan Treasury Power of Attorney and Michigan Treasury Power of Attorney with Spouse and I keep getting this error. I tried copying All templates and 37 of 41 did copy over successfully.
call back event
Forum topic
OneSpan Sign
Hi,   in our current version 11.25, I found for callback event  i.e PACKAGE_READY_FOR_COMPLETE, the sessionUser has the account user id information in the request. 
eSignLive PDF is showing AnchorText in background of Sign Date
Forum topic
OneSpan Sign
We are facing issue with the TextAnchor visibility issue in the PDF’s on Signing Date field.
how to map XML/Soap Signatures Blocks to JSON String
Forum topic
OneSpan Sign
Hi Team, We have SOAP/XML based implementation in place, and want to move to the REST APIs. During the process,some module in our system would to prepare the Approval Blocks ( place holder for signatures) and same document is handover to other module which sends this file to Silanis for E-Signing
User getting error "No Role found for signer email [email address]"
Forum topic
OneSpan Sign
Our client is receiving the above error message when trying to send a package. We are not creating and sending a CustomID, so not sure what the problem is.
Form field overridden after signing and confirming the package
Forum topic
OneSpan Sign
We are facing this issue intermittently in production. We have a grid on our template which includes set of `Country Code` and `Phone Number` fields. 
Signing Complete page - any way to change this?
Forum topic
OneSpan Sign
Hey! Following our recent integration we've had feedback from some of our users that the page which shows following a user signing is causing some confusion.
Update Field Values
Forum topic
OneSpan Sign
Hello, Does anyone happen to have the sample code to update field values in bulk?
Is there a notification event available when user click on "Accept" button
Forum topic
OneSpan Sign
I have a custom consent form as the first document in the esign ceremony with OPT-OUT and ACCEPT buttons. I would like to know if there is a event notification that esignlive system sends out when User click on "Accept" button.
PCC with Remote Desktop Apps
Forum topic
OneSpan Sign
We are supporting one of our clients and we are using AnyDesk as a support application. Will using this app affect the functionality of the PCC when the customer is trying to test whether they can sign a document?