OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Notifications and race conditions
Forum topic
OneSpan Sign
I am responding to certain inbound notification events (i.e. DOCUMENT_SIGNED and SIGNER_COMPLETE) by making outbound calls using the SDK.
Customize image on eSignature
Forum topic
OneSpan Sign
Is it possible to replace the purple circle image on the signed document? I understand this is the OneSpan logo so thinking probably not - but we did have a customer ask about this. Thanks.
Getting "Gateway Timeout: 504 Gateway Time-out" error in bulk on API calls.
Forum topic
OneSpan Sign
Please refer to the attached logs, we are getting "Gateway Timeout: 504 Gateway Time-out" error in bulk. Request you to please have a look and help us with some resolution.
Visual Audit Trail
Forum topic
OneSpan Sign
I have seen references in the documentation to what looks like a timed visual audit trail:
Upload mutiple files again one requested document
Forum topic
OneSpan Sign
I want to request customer to upload his last tax return as part of a transaction. However, customer may actually has the tax return captured in many separate files (e.g.
Callback event
Forum topic
OneSpan Sign
Hi, Application listener (callback URL) is not available when OSS triggers callback event upon completion of the transaction.
Cannot view Package when getting a package using the owner API Key
Forum topic
OneSpan Sign
Hi,   I been trying to get status' for my packages, but i am hitting a wall. I am running the following using the owner API Key and attempting to retrieve packages that are owned by a separate sender: /api/packages/:packageId
Notification Response
Forum topic
OneSpan Identity Verification
There is any specification about the fields that came on the response body of this service? At the documentation, we only can see an example, but we need to know, at least, the fixed fields in order to do some mapping from the information that is extracted from the document validation.
account.invitation email error
Forum topic
OneSpan Sign
Support team says my html template is fine but why is this error showing when an invitation is sent out.  
Receiving Extra Attachment Reject Emails when rejecting attachments using the .Net API
Forum topic
OneSpan Sign
We have integrated with OneSpan using your .Net SDK (version 11.12.0.0 ).  We have built out logic to reject attachments but we have come across a scenario where if a sender has multiple attachments that are rejected, when we reject those attachments using the AttachmentRequirementServi