548 results matched your search criteria
Integration Question/Issues
Forum topic
OneSpan Sign
Issues for us and/or esignlive support, ICF Express v38beta 1. I did not see or could not find any KBA signer authentication options in esignlive sandbox widget? 2.
Sessions and Sender Accounts
Forum topic
OneSpan Sign
Can I create packages programmatically using the same sender email address? And then show the designer view with that same sender email address in multiple browsers? Thanks Colleen
How much time Silanis will take to send a email bounce event back to our API
Forum topic
OneSpan Sign
Hi, How much time Silanis will take to send an email bounce event back to our API after we trigger an email to an invalid sender. Thanks, Krishna
Resend completion email to customer
Forum topic
OneSpan Sign
Hi, Is there an API for re-sending the signing completion email to the signers?  The email with a link to download the completed documents.  Thanks!
"_x" is being stripped out of emails
Forum topic
OneSpan Sign
We have encountered an issue where customers who have an "_x" in their Email address are not receiving their esignlive Emails. Upon investigating the code it seems the EsignLiveJSONHelper.remove_x(String jsonString) method removes all instances of "_x" due to the naming convention of some objects d
Invalid email for role Signer1 at row 1 - 20 - uploaded a bulk file
Forum topic
OneSpan Sign
Hi,  I'm getting an error for invalid email  when I uploaded a bulk file.  I checked the emails and they are correct.  Can you help me with this? 
Troubleshooting Callback
Forum topic
OneSpan Sign
Is there a way to troubleshoot why my callback is not working?
Notification Response
Forum topic
OneSpan Sign
When we send a Notification to a signer using the Notifications API and the response is "200" or "OK" what does that exactly signify? Does it mean that the email was sent from OneSpan?
User getting error "No Role found for signer email [email address]"
Forum topic
OneSpan Sign
Our client is receiving the above error message when trying to send a package. We are not creating and sending a CustomID, so not sure what the problem is.
Triggering e-mail upon change of status of a custom object
Forum topic
OneSpan Sign
Hi, everyone, We're starting a project to integrate eSignlive into the salesforce org of a customer in my company. While checking the documentation, we've seen that this specific part is pretty useful to us: http://docs.esignlive.com/content/e_classic_application_user_s_guide/signers/receiving_es