OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Need to add our own electronic Disclosures and signatures consent form
Forum topic
OneSpan Sign
HI , Is there a possible way to create our own electronic Disclosures and signatures consent form.
Session token on NEW INSTANCE/UI is poining to OLD UI
Forum topic
OneSpan Sign
Hi, i have a problem when trying to generate a URL with sender authentication token to package view. When i do that on old-instance (sandbox.e-signlive.ca) its working fine. But when i do that on new-instance(sandbox.esignlive.com) its not working fine reps the UI looks the old way. Is there a w
Multi-signer package fails to return EXPIRED status after expiry datetime
Forum topic
OneSpan Sign
We create a package where Primary and Secondary signers are both true We set the expiry datetime for 1 hour when we create the package We process the package, then send the uploaded documents to OneSpan to sign the documents.
Evidence Summary not being received due to 10MB size limit
Forum topic
OneSpan Sign
You do have a 2021 enhancement request that is on your priority list to increase the MB size.  however in the meantime we are having issues with the ES not being emailed.  We've sent out numerous communications to tell our users to always use their Dashboard. 
How to indicate, via API, where on a PDF customer should sign ?
Forum topic
OneSpan Sign
Hi There, I am a newbie to eSignLive and is doing some research to see how we can improve our sales process. Our system currently generates contracts (PDF) dynamically and then email it to customer for signature. I know that through the eSignLive portal, I can mark up where in the PDF contract cu
I want to close the signing ceremony tab when user click done
Forum topic
OneSpan Sign
We create a package from our Salesforce API and redirect the user to signing url in case of in person signing.
How to relationship or link a sender with roles by API Rest
Forum topic
OneSpan Sign
API Rest allows me to create a sender in an account. I could verify this process by viewing the sender from Admin> User, but I could not assign it roles through API. Therefore, he will not be able to manage or generate a transaction because it don't has a role.. 
Is there any way to update the name of the document?
Forum topic
OneSpan Sign
Hi Team, I need to update the name of the document, please help me in that. Note: document has been already signed by 1 signer..   Thanks
Add a New Document to an Existing Package with Custom Meta Data
Forum topic
OneSpan Sign
Is there a way to add custom meta data like an external transaction Id from a different system at the document level? I see where we can add Fields but I don't want this to be populated on the document. Thank you
How to restrict the Thank you confirmation window after signing process
Forum topic
OneSpan Sign
Hi, Currently after signing the process we are receiving the Thank you window with Close and Exit e-SingLive buttons. We are getting the eSignLive Login page at the time of clicking on "Exit eSignLive" button.