OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Error code onespoan_user_sobo_err
Forum topic
OneSpan Sign
The State of Ohio has just started using OneSpan sign. I have a couple of end users that get error code onespoan_user_sobo_err Any suggestions?
ESign Signature Date
Forum topic
OneSpan Sign
Is it possible to remove the "on MM/DD/YYY" date piece from the eSign generated signature? We have a separate signature date line which we have eSign populate. Thanks, David
Questions: Adding KBA to our Integration
Forum topic
OneSpan Sign
We are an on prem installation running version 7.2.  We have integrated with OneSpan using the .Net SDK and we are looking to add KBA functionality to our integration.  We have some questions that we were hoping you could help answer:
Email reminders
Forum topic
OneSpan Sign
Hi Team, How to set email reminder parameters while creating JSON request? Below parameters we are using to set expiry option at the time of Transaction creation. 1. DefaultTimeBasedExpiry 2. Remaining days
Email Reminder : Could not retrieve the transaction summary for transaction uid
Forum topic
OneSpan Sign
Hi Team, We are using POST reminders api to schedule reminders. Initialy, we are creating package in DRAFT status.  Secondly, we are calling reminders POST api to set reminders.  As a response, we are getting 404 error.
Retrieving documents and fields
Forum topic
OneSpan Sign
Hi!  Do you know if I can retrieve the fields that I configure in the template layout? I know that we have available an evidence summary, but is possible to retrieve this fields by an API service? Not as a pdf but as metadata.  Thanks for your help!!!  
Supression
Forum topic
OneSpan Sign
Is suppression different than blacklisted if so what is suppression and why would someone need to be removed from the suppression list.
"couldNotBeFlattened" error message
Forum topic
OneSpan Sign
Good Morning guys, My team and I have been working on this error for a few days now and we aren't sure why it is firing off. 
Esign Signing Date Label
Forum topic
OneSpan Sign
eSign will be auto populating our signature date line. During the signing ceremony, a label is rendered with a rectangle gray box containing "Signing Date" Is there a way to hide this or customize the look? See attached screenshot. Thanks, David
Embed the OneSpan Signing ceremony in a Lightning component or LWC
Forum topic
OneSpan Sign
Hi, We want to load the Onespan template for e-signing in a Lightning component or in a LWC so that users dont have to open the mailbox to e-sign the templates.