OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Mobile signing experience issue
Forum topic
OneSpan Sign
Guys, When we view a non required document on a pc or table, it allows the users to arrow past it. When we take that same loan and view it on our mobile phone, the user does not get the ability to arrow past it. They have to either accept it or decline it. Is this intended?
Decline option
Forum topic
OneSpan Sign
If we enable the Decline button on the Consent document and a signer selects that when receiving a new package will we be able to send them another package in the future?
Group User
Forum topic
OneSpan Sign
Hi,   We would like to check if it is possible to set up an account for a group, using for example a shared mailbox for the user. Then, people with access to that mailbox would be able to access OneSpan to send documents for signature. Many thanks in advance!
POST ​/api​/packages​/{packageId}​/attachment​/{attachmentId} Adds an attachment error 403
Forum topic
OneSpan Sign
Hi, i am trying to use the POST api /api​/packages​/{packageId}​/attachment​/{attachmentId} to add an attachment to a package but i always receive the below reply. I am testing it through the swagger of the community portal. Any idea on the reason of the error?
Populate fields based on Template before sending for signing
Forum topic
OneSpan Sign
Would like to check if there's a way to use a template and programmatically populate custom fields or labels for information like Policy #, Customer Name & Address, and any other transaction-specific details.
Callback- Finding the signer associated with the "session_user" identifier
Forum topic
OneSpan Sign
I have looked all through the SDK and the REST API, and I can't find an answer to this. Could you please assist me? In your notifications you send us a package id, a session user id, and the event name.
Create package from base64 encoded file content
Forum topic
OneSpan Sign
I tried creating package using json body and sending file content as base64 encoded string but I get this error {"messageKey":"error.validation.sendPackage.noApprovals","message":"Cannot send package without approvals.","code":400,"name":"Validation Error"}.
Mark as sent but don't want email to be sent
Forum topic
OneSpan Sign
Hi, I'm using the REST apis.
SDK vs API calls
Forum topic
OneSpan Sign
Hi all, What would you recommend to use for a production application, Java SDK version: 11.33 or API calls. Am I asking this because checking and testing the SDK seems like sometimes it fails and it has some examples? 
Sign Any Where
Forum topic
OneSpan Sign
Hello Team, As per our understanding on sign any where feature the link of the document will be emailed to the email provided and pin details will be provided to mobile number.If the user doesn't have mobile number or they are not providing mobile number is their any possibility of providing pin