1320 results matched your search criteria
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Unable to retrieve signatures
Forum topic
OneSpan Sign
Hello, We are trying to determine which signatures have been signed with the following method: eslClient.getApprovalService().getAllSignableSignatures(documentPackage, documentId, signerId) however we get the following error: Optional details: {"code":403,"messageKey":"error.forbid
Extraction and the populated field names in the signed PDF
Forum topic
OneSpan Sign
Hi, Is there a way to use the field extraction feature and also set the name of the (form) fields in the pdf to store the data.
How send custom field information to One Span Signe Label and used as merged field in the template
Forum topic
OneSpan Sign
We have a template in eSign which uses custom label to populate values in the document with signer information e.g signer DOB, SSN. Currently our user use bulk file upload feature to create multiple packages for each signer in the One Span Application.
Signer URL not working on Mac
Forum topic
OneSpan Sign
We are integrating ESignLive with our ASP MVC site.
Java SDK giving a password Protected File
Forum topic
OneSpan Sign
Hi,   We are using JAVA SDK v11.47 , we are downloading the PDF using the below code that is there on your developer portal.  Observations: 1.  The files that we download using the below code gives us password prompt when we open it
Requirement to continue editing to fill out fields post OneSpan eSignatures
Forum topic
OneSpan Sign
Hi! All We have a requirement where the user need to fill in forms with additional fields being entered in the PDF post OneSpan signatures.
Changing a Signer
Forum topic
OneSpan Sign
We are wondering if we are able to simulate the "CanChangeSigner" functionality using API/SDK calls after the signing process has started. Here is the process we're considering implementing at some point:
Did You Know - creating a Session Token using the signer's email address
Forum topic
OneSpan Sign
For integrated signing (e.g.
Missing message from decline callback
Forum topic
OneSpan Sign
Any thoughts on why message is null? I entered text on the decline to sign.  I received the decline event notification. Event: