2032 results matched your search criteria
Failed to retrieve Session
Forum topic
OneSpan Sign
Receiving this error as we just switched our app over from sandbox to production.
template copy tool doesn't start
Forum topic
OneSpan Sign
Hi,
windows logon authentication error
Forum topic
OneSpan Identity Verification
Hello Everyone please i am new  user for one spam technology, please when i did the setting for windows logon authentication at the customer side  i face this error "Digipass authentication failed Details failed to search on and/or to LDAP servers" please any help to complete 
Document Id Unique
Forum topic
OneSpan Sign
Hi There, I am working on creating a package with a document that has an Id assigned to it: .withDocument( newDocumentWithName( "Second Document" ) .fromFile( "src/main/Resources/document.pdf" ) .withId( documentId ) I was wondering if this Id needs to be globally unique amo
e-SignLive Callback failed.
Forum topic
OneSpan Sign
Hello, Our network admins moved our DNS servers yesterday and this morning our esign callback is failing. Failed to communicate with the callback server. URL: https://URL.in.question/Esign/EsignComplete.aspx Payload: {"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"PACKAGE_COMPLE
Locale Setting Not Working
Forum topic
OneSpan Sign
I set a package language with French. final DocumentPackage documentPackage = packageToBuild.withLanguage(Locale.FRENCH) Nothing changed to French except the embedded Consent pdf in the page as attached.
Error creating package
Forum topic
OneSpan Sign
User is receiving error: 02/25/2019 08:35:41.00: Could not upload documents to package. Exception: The remote server returned an error: (400) Bad Request. HTTP POST on URI https://apps.esignlive.com/api/packages/fnoXU33p3SSUy7mp4T_D6zLeA4o=/documents.
Document Verification with Facial Comparison
Forum topic
OneSpan Identity Verification
Looking for some more information on this.  We have set this up to use with signing events and was told you must insert the name exactly how it appears the persons identification.  We have found lately that sometimes you must insert the middle name/initial and sometimes not.  Is th
process time for create a package
Forum topic
OneSpan Sign
Hi, currently I have a client with large document size (1870k), and this document is combination of several other documents, some of them with signatures, and some of them without . 
Completion report did not return all
Forum topic
OneSpan Sign
We are using the completion report API to retrieve the completed transactions from all senders.  Using this (/api/reports/completion?status=COMPLETED&from=2020-03-01&to=2020-05-13), service did not return all of the senders (only 49 out of 146).  It also did not return