OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Getting two signer Complete request for same Packet ID on Sanbox
Forum topic
OneSpan Sign
Hi Team, We are getting issue while signing complete process for last signer for the given packet ID 9tICttbBe8xTghOAXD_00JM85YU= on eSignLive sandbox. Can you please check why we get this repeated callback for same signing complete. Thanks, A. Rathore
Can I get the list of all callback events and there response body for the particular package ?
Forum topic
OneSpan Sign
Hi Team, I need to get all callback events triggered for the particular package, is there any way (from API or standalone account) so that I can see all callback events.   Thanks  Madeva
Creating reminders through Apex SDK
Forum topic
OneSpan Sign
Hello, I have been searching in the SDK code for a while and I am unable to find how reminders are created for a package. There are ways through other SDKs as well as the REST API and the Salesforce connector. Am I missing something ? Thanks
Email Notification Requests/Complete to Sign
Forum topic
OneSpan Sign
Through the REST API, make the email notifications configurable much like configuring the signing ceremony layout on a package by package basis. The user experience can be somewhat confusing when one completes a sign ceremony online and then receives an email requesting a signature.
Package Modified Status
Forum topic
OneSpan Sign
Hi, we are evaluating the REST API for our use case. Is there a way to know that original package has been modified? For say, some new document has been added to the same package. We need this to ensure package integrity.
confirm button
Forum topic
OneSpan Sign
Hi I have enabled the confirm button in my REST API. But the confirm button is still disabled and I am getting confirm dialog. Can you please let me know why this is See the attached screenshot package id is LxfxYYgEbzquYN6GUyvLRZYkA0M=
ADA transaction failed when confirm
Forum topic
OneSpan Sign
Hi, I created ADA transaction via API call, and when I tried to click "confirm" button" during signing ceremony, it showed error as attachment, any idea what's wrong? I attached document and create package payload as well. thanks, Cindy
Ability to send 2 DOCX files with a single payload for Text Tag Extraction
Forum topic
OneSpan Sign
Is it possible with text tag extraction to send two PDF documents with the payload? If so, can you share an example - we are not finding any examples? We are using the OSS ReST API to send payload data.
Address field
Forum topic
OneSpan Sign
This is probably going to come across as the dumbest question ever. What i am stuck on is basically adding a custom field for the agent to fill in before sending the document to the signer. I can't seem to find the way to do it?? any help please.
Partial Document in Email
Forum topic
OneSpan Sign
Dealing with another tricky requirement. For one of the signers, it is requested that the email contain only the signature page (and not any of the additional pages). Is there a good way to specify what pages should be sent out in the follow-up email post-signature?