2848 results matched your search criteria
No Role found for signer email
Forum topic
OneSpan Sign
Our client is receiving the error message "No Role found for signer email" when trying to send a package. We are creating a custom ID however the custom ID is guaranteed to be different (one ends in -1 the other in -2).
Error during downloading the attachment
Forum topic
OneSpan Sign
Hello Team, I face an issue, when in my application, I try to download the attached documents, which the customers have uploaded in One Span. Actually it is not happening always, but it is quite often. When the customer is uploading an attachment, after the signing of the contract, this attachment i
Rest API , match the font of label field to the other fonts in the document
Forum topic
OneSpan Sign
Hi,  Is there anyway to match the label font size with the other words . I can see the configuration to change label and form fields , how to see the font size of the other words in the document in sandbox . so that i can match the font .   Thanks in advance!
Is there any way to design input for group of numbers together say example SSN
Forum topic
OneSpan Sign
Hi , Signer has to input group of numbers together say SSN . How we design that , is there any specific input type available for this ?
Mobile Multiple Signers - Navigation to the next Signer Spot Disappears until you Move the Screen
Forum topic
OneSpan Sign
If the signer has to apply more than one signature this is the experience i had. The navigation to the next signing spot disappears until you move the screen.
what will be the signing status of the signer who delegates/change to another signer?
Forum topic
OneSpan Sign
Hi Team, Signer1 -> delegates his signing to Signer2, what will be the signing status of both signers if we check with the following API's https://sandbox.e-signlive.ca/api/packages/<packageid>/signingStatus?signer=Signer1  ?
The document failed to upload and may be locked. Please check the document and try again.
Forum topic
OneSpan Sign
Hello, I am trying to add a document to template, but getting below error. My document has text tags in it. Error: The document failed to upload and may be locked. Please check the document and try again.
Is there any limit on the number of fields that can be added to a document for e
Forum topic
OneSpan Sign
Is there any limit on the number of fields that can be added to a document for each signature/signer.
incompatibleApprovalsOnTheSameRole
Forum topic
OneSpan Sign
Hi, Around the 5th October it looks like we can no longer create packages containing a mix of text anchor fields and positional placement fields. The following payload used to work before Oct 5th in the OneSpan sandbox environment. {
how to change the sender email like [email protected] without first name and last name
Forum topic
OneSpan Sign
Hi , How to change the sender email like [email protected] without first name and last name because it has been sending mail to customers like with my email id , first name and last name .