1389 results matched your search criteria
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Unable to retrieve signatures
Forum topic
OneSpan Sign
Hello, We are trying to determine which signatures have been signed with the following method: eslClient.getApprovalService().getAllSignableSignatures(documentPackage, documentId, signerId) however we get the following error: Optional details: {"code":403,"messageKey":"error.forbid
Can we customize the display name of emails going out to signers?
Forum topic
OneSpan Sign
Hello, I noticed on this documentation page: https://docs.esignlive.com/content/g_customizing_email_templates/customizing_email_templates.htm?Highlight=email%20customization It states the following: Owners of OneSpan Sign Accounts can fully customize all emails sent by the system to end-users and
Offline capabilities
Forum topic
OneSpan Sign
Hi! We are integrating the eSign SDK for iOs and our application is "offline first".
Access denied to delete package
Forum topic
OneSpan Sign
Hi, I'm having an issue when trying to use the delete feature to permanently delete a package. Using the Java SDK, I simply execute the following line. eslClient.getPackageService().deletePackage(new PackageId(packageId));
OneSpan Sign Sharepoint Online App. Unable to Log In.
Forum topic
OneSpan Sign
Hey guys,   I'm having some trouble logging in on the Sharepoint Online App. I'm following this steps. 
Update Package from Draft to Sent Postman
Forum topic
OneSpan Sign
Hey guys,  I'm trying to put together the following flow:
Archiving Package with diferent Sigantures Types throws SDK EslException
Forum topic
OneSpan Sign
Hello there, I have an eSignLive integration, using the SDK v11, where I am able to Create& Send package for signing to: 1. Three Signers with corresponding "Click to Sign" signatures 2.
How send custom field information to One Span Signe Label and used as merged field in the template
Forum topic
OneSpan Sign
We have a template in eSign which uses custom label to populate values in the document with signer information e.g signer DOB, SSN. Currently our user use bulk file upload feature to create multiple packages for each signer in the One Span Application.
Create a package as a draft
Forum topic
OneSpan Sign
Hello, I am trying to create a document package and send it as a "draft". Here is the code that I have came up with : EslClient eslClient; PackageId packageId = eslClient.CreatePackage(package); if I want to create a package with a "sent" status instead of draft, I ad this line : eslClient.SendPac