362 results matched your search criteria
Getting error.validation.sendPackage.noApprovals on package creation
Forum topic
OneSpan Sign
We are consuming one span esign api from pega. The package creation is failing with the below reason Message: Cannot send package without approvals. Message key: error.validation.sendPackage.noApprovals
Error: Cannot process document. Please make sure your document does not contain any embedded files.
Forum topic
OneSpan Sign
I'm trying to upload the attached PDF as part of a template. When I do so, I get this error: Cannot process document. Please make sure your document does not contain any embedded files. Is there a way around this? Perhaps as a different file format?
Shrink "E-Signed by..." Text
Forum topic
OneSpan Sign
Hello, Is there any way to shrink the size of the E-Signed by text seen in the attachments? We are using hand drawn signatures, and the sign all signatures. The E-Signed by text is fairly big and makes it difficult to see the actual signature. Thanks.
Access Denied MSSDeviceBinding
Forum topic
Intelligent Adaptive Authentication
Initially, I was getting this error: "Unable to find registration code in Shared Cache". I tried the solution explained here: https://community.onespan.com/forum/unable-find-registration-code-shared-cache
Sending Signers a Copy of Signed Document
Forum topic
OneSpan Sign
I use the package creation document upload API to create a document for signature.
Search function looks different in the sender account
Forum topic
OneSpan Sign
Hi, I found the 'search' function is in different place when user login the account. I assume this's account setting different, if so, could you please let me know what setting is impacting the behavior?  
Esigning process not translating to French
Forum topic
OneSpan Sign
Our OneSpan account is customer-facing and we support French speaking customers. Most of the signing process translates to French properly expect the 'Thank You' message attached.
Access secure storage from iOS app extension
Forum topic
Mobile Security Suite
Hello, Am I correct in assuming that the MSS iOS Secure Storage SDK does not support sharing the storage between the app and the app extension? I came across a note (attached screenshot) in the documentation, but I would appreciate some clarification on this matter. Thank you!
How to Remove Scroll Bar in the esign page
Forum topic
OneSpan Sign
I want to remove the scroll bar in the esign iframe. we need the iframe height should be dynamic and match to the content height. Please find the attached screenshot. I am getting two scrollbars business don't want that. So want the iframe height to be dynamic based on the content.
Return Last Transaction or Package
Forum topic
OneSpan Sign
Hi Team, I am trying to access the API: https://sandbox.esignlive.com/api/packages