2539 results matched your search criteria
state of transaction once retention period expires
Forum topic
OneSpan Sign
Hi -  Can someone confirm to me what the state a completed transaction inherits once its retention date expires? apparently they are deleted after retention period expires rather than archive?  
Maximum and minimum length of Q&A fields
Forum topic
OneSpan Sign
What are the maximum and minimum lengths of the question and answer fields in the Q&A authentication method?
Copy Tool Not Successful
Forum topic
OneSpan Sign
I was running the Copy tool to copy two templates Michigan Treasury Power of Attorney and Michigan Treasury Power of Attorney with Spouse and I keep getting this error. I tried copying All templates and 37 of 41 did copy over successfully.
Mobile UI for Tablets
Forum topic
OneSpan Sign
Currently the mobile UI (see attached) is only available on phones. Tablets present the desktop view of eSignLive. Is it possible to have the mobile view extended to tablets?
Email failed to deliver, but received OneSpan event as EMAIL_BOUNCE with message as "OOTO" instead of "BOUNCED""
Forum topic
OneSpan Sign
Hi Team, Email failed to deliver to the Customer, but received EMAIL_BOUNCE event with message OOTO, which is incorrect in this case, it should send message as "BOUNCED" right? FYI,  Email messages after delivery fail  
Multiple Conditions for a Conditional Field
Forum topic
OneSpan Sign
I'm trying to create a package that has a condition where two fields need to be marked as required if one of two (out of five) radio buttons are selected. I've tried two ways:
Signer email link does not open document - specified package does not exist
Forum topic
OneSpan Sign
First time using the API. I have a document with 2 signers, and the first signer receives the email from OneSpan indicating the need to sign, with a 'GO TO DOCUMENTS' button in the email. But clicking on the link opens a page that only states:
Redirect to Designer - Missing proxy query parameter
Forum topic
OneSpan Sign
I emailed support earlier, but I'll post the question here too in case it leads to a quicker/better resolution.
Hiding package owner in the signers dropdown in designer view
Forum topic
OneSpan Sign
Hi, How can we hide the package owner in the drop down list of signers in the designer view (when the owner is not a signer)? Thanks,
Updating emailMessage
Forum topic
OneSpan Sign
I've noticed that it is not possible to update emailMessage for chosen role. TC 1.