OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Updating Package Status
Forum topic
OneSpan Sign
If I update an existing package to SENT am I able to add any new documents to the package? Can I can update the package status to ACTIVE or some other status, add the document and then update status again to SENT?
Failed to communicate with the callback server
Forum topic
OneSpan Sign
I have configure OneSpan Laserfiche integration, User Can Send document for Signing from Laserfiche Repository using WebClient but after document is signed, document fails to come back into the repository. I receive the below errorFailed to communicate with the callback server
Package Setting for digital lending
Forum topic
OneSpan Sign
Hi, we create a package through REST call(https://sandbox.esignlive.com/api/packages) and upload the files to them incrementally with separate REST calls(https://sandbox.esignlive.com/api/packages/{packageId}/documents).
New Signer Experience Settings
Forum topic
OneSpan Sign
Guys, I am trying to work with the new signer experience and I am seeing a few issues that I am not able to resolve as there does not seem to be any documentation on how to set these items.
Listening for Callback Notifications in Salesforce Environment
Forum topic
OneSpan Sign
We are trying to set up a URL to listen for Callback Notifications in salesforce.
Allow Department to Change Signer
Forum topic
OneSpan Sign
We are using the APEX SDK plus OSS event notifications to manage our signing ceremonies. Salesforce sends out all emails to the signers with the OSS url.
signing through api is not working
Forum topic
OneSpan Sign
Hi All, Hope someone can shed some light on what i am doing wrong. In salesforce apex code I am creating package DateTime dT = System.now(); dT.addDays(7); ESignLiveExamples.createPackageWithDocumentsExample( 'Demo12', true, 'Demo12 description', dT, 'Hello World, Demo12 is READY' ); Works gre
Esign Offlince Capabilites
Forum topic
OneSpan Sign
Hi,   I am looking for a Pointers/Direction on how to start implementing the Offline Capabilities for Signing the Document. Please let me know if there is any documentation or any one implemented.  Thanks for all your help
How to disable after signing completed download document mail in rest API
Forum topic
OneSpan Sign
Hello, Once all user sign the document, everyone get mail of signing completed & download the document link via email. So my question is, I want to disable download email notifications to any singer. So how to do that in REST API?? Please guide me.
Signer Custom Attributes
Forum topic
OneSpan Sign
We suggest adding the ability to create custom attributes for a signer, as we can do for packages and documents. For our workflow, it is important that a signer have a role. We are currently storing these as document package attributes, but it is a bit cumbersome.