OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Silanis/OneSpan eSign (on-premise) Migration
Forum topic
OneSpan Sign
Currently on an older version of Silanis/OneSpan for an Oracle based Financial System, and thinking about making a move to a different digital signature solution. One of the challenge I see is validating documents and requests that were signed with the existing OneSpan/Digital Signature solution..
Initials and E-signatures
Forum topic
OneSpan Sign
Hi there, Is there any way to remove "Click to Sign" and "Click to Initial" text from the signature and initials tag in a word doc.
How to navigate to next second document with in same package
Forum topic
OneSpan Sign
Hi eSignLive, Currently the documents are auto navigating to next document with in the same package once the signing completed on document.
Restricted Symbols in Document Names
Forum topic
OneSpan Sign
Hello, I've noticed that creating documents with names that contain the windows restricted file name symbols ( ":\|/*?> ) will cause the documents to be shown in the signing ceremony and audit information with those symbols replaced by underscores.
Sandbox access lost from one machine but not another
Forum topic
OneSpan Sign
We've been using the sandbox for testing. We use the sandbox from our development machines and a server. Everything was fine until a few weeks ago. We cannot get documents signed using the test server. I know we were able to get documents signed using the test server last December.
Required fields that are not signature elements
Forum topic
OneSpan Sign
We have the need for users to fill out certain text during the signing ceremony - such as Name, Title, Company, etc. In our case, these wouldn't be auto-populated fields. What's the best way to ensure users are navigating to these fields for completion.
logoUrl property on account object
Forum topic
OneSpan Sign
I have been getting some requirements questions recently related to what our options are for customizing the look/feel of the signing ceremony.
Wrong Order of Consent Document and Contract
Forum topic
OneSpan Sign
Hello Team, I have a problem with the order of the Consent Document and the Contract. I am using API to created the package and send the documents. In the beginning I was sending only a Contract. Last days I did some code changes to add the Consent Document.
Laserfiche Connector with Workflow on PDF
Forum topic
OneSpan Sign
We have everything working great with Laserfiche Forms, where after the signatures are completed, OneSpan knows to assign a certain metadata field to the specified document to indicate to the corresponding workflow that processing can continue. We have no issues on that end.
Unhandled Server Error
Forum topic
OneSpan Sign
We’ve seen an error a few times in the past week or so (screenshot attached.)  During signing, after clicking Confirm on one doc we get a server error as below.  We have to close the modal and restart signing, which picks us up at the document we were meant to go to next but I’m u