OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Signer session URL- expires after click
Forum topic
OneSpan Sign
Hi Once we click on the signing session URL , It expires. Can we configure it to not expire https://sandbox.esignlive.com/access?sessionToken=NDc5YWRmOGEtODZkNC00ZDg5LWJjNmEtOGU0YzkzYzkwMjc0 Thanks Mario
CreateSessionToken vs. GetSigningUrl
Forum topic
OneSpan Sign
Please explain the difference between SessionService.CreateSessionToken( ) and PackageService.GetSigningUrl( ). If I want to embed the signing ceremony in an iframe in a web app, which of those two methods should I use? Thanks,
Changing account logo
Forum topic
OneSpan Sign
Is there any way I can remove account logo. I can replace it by logo-esl.png with logo I want. But I don't want any logo in the signing page. How do I do that Thanks
Restrict multiple uploads from attachment
Forum topic
OneSpan Sign
OneSpan recently implemented "Signers can now: (1) upload one or more supporting documents to a transaction before the transaction is completed; (2) upload multiple documents in a single attachment.".
Responsive iFrame html
Forum topic
OneSpan Sign
Hi team, We are using iFrame to integrate esignlive in our portal, we are unsure how to make the display of documents responsive.
Groups not showing up in e-SignLive
Forum topic
OneSpan Sign
When I log into e-SignLive, I don't see the groups tab. I'm trying to set up group signing, like shown here: http://docs.e-signlive.com/doku.php?id=esl:help:groups_and_delegate_access
optOut effect
Forum topic
OneSpan Sign
Hi What is the effect of a person clicking on the opt out button. Is the effect limited only the current signing ceremony. Or will that person's email be always opted out Thanks Mario
saveAsLayout
Forum topic
OneSpan Sign
Hi What is the SilanisHeaderGlobalActions When are the SilanisHeaderGlobalActions displayed. I notice that the download button is displayed only after the signing ceremony is completed. Whatis the effect of setting saveAsLayout = true thanks mario
Emails are not sending using role id notification
Forum topic
OneSpan Sign
Hi,  I believe "sending of email" has been turned off on the sandbox I am using. we don't want them to send because sign them in the IFrame. 
Signing Ceremony can't be displayed on IOS or MacOS Safari v11.4 or below
Forum topic
OneSpan Sign
Is there a known issue with OneSpan and Safari, and is the workaround to have the signer use another browser other than Safari?